Job Overview
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Career development opportunities
Employee Discounts
Retirement Plan
flexible scheduling
Job Description
The hiring organization is a renowned hotel that specializes in providing exceptional catering and event services tailored to meet the diverse needs of its clientele. With a commitment to excellence, the hotel aims to deliver seamless hospitality experiences through its dedicated catering sales team. As a leading figure in the hospitality industry, the establishment prides itself on fostering a collaborative and customer-focused environment, ensuring both internal departments and external customers receive timely and accurate service. This commitment to quality is reflected in every aspect of the hotel's operations, from event planning to execution, making it a preferred venue for various social and corporate gatherings.
The current opening is for a Catering Sales Administrative Support role that plays a critical function in maintaining effective communication channels and administrative procedures within the catering sales department. This administrative position involves performing a variety of tasks to support the sales team, ensuring that all necessary information related to catering events is accurately processed and promptly disseminated. The ideal candidate will be responsible for acts such as answering telephone calls promptly, typing and processing banquet event orders, contracts, correspondence, and distributing important memorandums and documents to relevant departments. In addition to clerical duties, the role requires professional and polite communication with clients, addressing inquiries, and coordinating smoothly with other hotel departments to guarantee guest satisfaction.
A key part of this job is also following the hotel's sustainability initiatives, specifically the EarthView program, which underscores the hotel’s dedication to environmental responsibility. This role serves as a liaison between sales managers and other teams to facilitate clear and efficient communication of event details, including changes to banquet event orders. Career advancement opportunities are highlighted, encompassing progression to positions such as Catering Sales Manager, Sales Manager, Director of Catering, and ultimately leadership roles within hotel operations.
Work environment details highlight a dynamic and physically engaging setting, with varying schedules including holidays and weekends, and duties that may require standing for long periods and occasional lifting activities. The company culture is deeply rooted in values summarized as People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, Own It, reflecting a dedication to both employee growth and guest service excellence. This role offers a unique chance to contribute to one of the hotel’s pivotal departments while gaining valuable experience and opening pathways for career growth within the hospitality sector.
The current opening is for a Catering Sales Administrative Support role that plays a critical function in maintaining effective communication channels and administrative procedures within the catering sales department. This administrative position involves performing a variety of tasks to support the sales team, ensuring that all necessary information related to catering events is accurately processed and promptly disseminated. The ideal candidate will be responsible for acts such as answering telephone calls promptly, typing and processing banquet event orders, contracts, correspondence, and distributing important memorandums and documents to relevant departments. In addition to clerical duties, the role requires professional and polite communication with clients, addressing inquiries, and coordinating smoothly with other hotel departments to guarantee guest satisfaction.
A key part of this job is also following the hotel's sustainability initiatives, specifically the EarthView program, which underscores the hotel’s dedication to environmental responsibility. This role serves as a liaison between sales managers and other teams to facilitate clear and efficient communication of event details, including changes to banquet event orders. Career advancement opportunities are highlighted, encompassing progression to positions such as Catering Sales Manager, Sales Manager, Director of Catering, and ultimately leadership roles within hotel operations.
Work environment details highlight a dynamic and physically engaging setting, with varying schedules including holidays and weekends, and duties that may require standing for long periods and occasional lifting activities. The company culture is deeply rooted in values summarized as People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, Own It, reflecting a dedication to both employee growth and guest service excellence. This role offers a unique chance to contribute to one of the hotel’s pivotal departments while gaining valuable experience and opening pathways for career growth within the hospitality sector.
Job Requirements
- High school diploma or equivalent preferred
- Previous hotel or catering experience preferred
- Ability to work varied schedules including holidays and weekends
- Capability to stand for extended periods and perform physical tasks such as lifting up to 25 pounds, bending, stooping, kneeling, and crouching
Job Qualifications
- High school diploma or equivalent preferred
- Previous hotel or catering experience preferred but not required
- Strong communication and interpersonal skills
- Proficiency in office software and typing
- Ability to multitask and manage time effectively
- Basic understanding of hotel or event operations
- Professional phone etiquette
Job Duties
- Promptly answer telephone calls and communicate relevant account information accurately to managers and departments
- Type and process correspondence, proposals, banquet event orders and contracts as directed by management
- Distribute memos, contracts, resumes, room requests and amenities to relevant departments
- Politely and professionally converse with clients and respond to all inquiries
- Coordinate as appropriate with other departments to ensure seamless delivery of service and guest satisfaction
- Maintain filing retaining necessary copies of contracts and correspondence in accordance with established standards
- Follow sustainability guidelines and practices related to the EarthView program
- Act as a liaison between sales managers and other departments to properly communicate information needed for upcoming events including distribution of banquet event orders and changes
- Perform other duties as requested by management
Job Criteria
Experience
No experience required
Job Location
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