Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $62,354.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
Annual performance bonus
paid vacation days
Paid holidays
Paid parental bonding leave
Tuition Reimbursement
Professional certification reimbursement
Friends-and-family discounts
Job Description
Delaware North is a global hospitality and food service company with a rich history spanning over 100 years. As a family-owned business, Delaware North operates in iconic locations worldwide, including sports arenas, national parks, casinos, and hotels. The company is recognized for its commitment to delivering exceptional guest experiences while providing meaningful career opportunities for its employees. In Buffalo, New York, Delaware North manages concessions, clubs, and suites at the KeyBank Center, home to the NHL's Buffalo Sabres since the team's founding in 1970. The KeyBank Center is a 19,200-seat arena offering a variety of premium dining and hospitality services, including a members-only fine dining restaurant.
The role of Premium Club and Catering Manager at Delaware North Sportservice involves overseeing the Lexus Club and all catering functions at the KeyBank Center. This is an exciting opportunity for an experienced hospitality manager to be part of a passionate team dedicated to creating memorable guest experiences during game days and events. As Premium Club and Catering Manager, you will hire, train, and lead a skilled food and beverage team, schedule and coordinate event day operations, and ensure the highest quality in guest service and safety standards. You will work closely with both front and back-of-house management teams to ensure smooth and effective event execution.
This full-time position offers a base salary of $62,354 per year, with additional income potential through an annual bonus plan based on company and individual performance or a role-based, uncapped sales incentive plan. This compensation package reflects Delaware North's commitment to rewarding dedicated and skilled professionals who contribute to the company’s success. The manager will be responsible for financial oversight including budgeting, cost control, and inventory management, making independent decisions based on data analysis to optimize operations.
Delaware North values work-life balance and supports its team members with a comprehensive benefits package. Employees enjoy medical, dental, and vision insurance; a 401(k) plan with company matching; paid vacation, holidays, and parental leave; tuition and professional certification reimbursement; and generous friends-and-family discounts at various hotels and resorts. Shifts for this role will include days, evenings, weekends, holidays, and event days, requiring flexibility and dedication.
Joining Delaware North means becoming part of a global legacy and a company that fosters growth and development. Whether you want to build a long-term career in hospitality or gain valuable experience in a high-volume sports venue, this role provides a unique opportunity to expand your skills and contribute to an industry leader known for great times in great places. Delaware North is an equal opportunity employer that embraces diversity and inclusion, welcoming applicants of all backgrounds to join their team.
The role of Premium Club and Catering Manager at Delaware North Sportservice involves overseeing the Lexus Club and all catering functions at the KeyBank Center. This is an exciting opportunity for an experienced hospitality manager to be part of a passionate team dedicated to creating memorable guest experiences during game days and events. As Premium Club and Catering Manager, you will hire, train, and lead a skilled food and beverage team, schedule and coordinate event day operations, and ensure the highest quality in guest service and safety standards. You will work closely with both front and back-of-house management teams to ensure smooth and effective event execution.
This full-time position offers a base salary of $62,354 per year, with additional income potential through an annual bonus plan based on company and individual performance or a role-based, uncapped sales incentive plan. This compensation package reflects Delaware North's commitment to rewarding dedicated and skilled professionals who contribute to the company’s success. The manager will be responsible for financial oversight including budgeting, cost control, and inventory management, making independent decisions based on data analysis to optimize operations.
Delaware North values work-life balance and supports its team members with a comprehensive benefits package. Employees enjoy medical, dental, and vision insurance; a 401(k) plan with company matching; paid vacation, holidays, and parental leave; tuition and professional certification reimbursement; and generous friends-and-family discounts at various hotels and resorts. Shifts for this role will include days, evenings, weekends, holidays, and event days, requiring flexibility and dedication.
Joining Delaware North means becoming part of a global legacy and a company that fosters growth and development. Whether you want to build a long-term career in hospitality or gain valuable experience in a high-volume sports venue, this role provides a unique opportunity to expand your skills and contribute to an industry leader known for great times in great places. Delaware North is an equal opportunity employer that embraces diversity and inclusion, welcoming applicants of all backgrounds to join their team.
Job Requirements
- Minimum of two years' hospitality management experience
- Strong managerial and team-building skills
- Experience with inventory, cost control, and purchasing
- Financial management accountability and budgeting experience
- Ability to work evenings, weekends, and holidays
- Ability to analyze data and make decisions independently
- No degree required
Job Qualifications
- Minimum of two years' hospitality management experience, preferably in a high-volume setting
- Strong managerial and team-building skills
- Experience with inventory, cost control, and purchasing
- Financial management accountability and budgeting experience
- Ability to analyze data and make decisions independently
- Ability to work evenings, weekends, and holidays
- No degree required
Job Duties
- Hire and train food and beverage team members for the catering and clubs department
- Schedule, coordinate, and supervise the clubs and catering team members and operation on event days
- Provide ongoing job performance feedback to team members
- Partner with front and back-of-house management to ensure event day operations are effective and successful for guests and team members
- Handle guest relations and ensure quality assurance standards are maintained
- Follow and maintain safety and sanitation procedures
- ensure proper repair and maintenance of food service equipment
- Prepare monthly projection reports
- ensure effective systems for cash, inventory, and payroll are in place
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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