Catering & Conference Service Manager

Fayetteville, AR, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $41,300.00 - $64,300.00

Work Schedule

Flexible

Benefits

Daily Pay

Free Telemedicine

Virtual mental health care

Health Insurance

Life insurance

401k plan

company match

Paid Time Off

Holiday pay

Pet insurance

Employee assistance program

Savings marketplace

Job Description

Schulte Companies is a well-established and highly regarded organization specializing in hospitality management with a strong service culture. Founded on principles of respect, authenticity, and putting the needs of both internal and external stakeholders first, Schulte Companies continually strives to make a positive impact in all aspects of its operations. With a portfolio spanning more than 200 locations across 38 states and three countries, the company manages a diverse array of properties including Marriott, Hilton, IHG, Hyatt, and various independent, boutique, and lifestyle hotels and restaurants. The organization is deeply invested in employee development, fostering an inclusive and employee-focused workplace... Show More

Job Requirements

Minimum of high school education
post-high school education preferred
minimum of 3 years in hotel or conference catering/sales preferred
strong analytical skills relative to impact on hotel revenues
ability to communicate effectively verbally and in writing
strong understanding of revenue management principles
ability to use reservation and revenue management systems to develop pricing and sales recommendations
must have flexible work hours that may include evenings, weekends, and holidays
comprehensive knowledge of technical and managerial applications of Outlook, PMS, CRES, Microsoft Office and all other appropriate PC applications
proven call quality scores
must have the ability to provide constructive feedback and coach agents on proper selling techniques
must have effective listening skills
must be able to clearly communicate ideas and information using both verbal and written channels
analytical approach to problem solving
ability to manage time well and be flexible

Job Qualifications

Minimum of high school education
post-high school education preferred
minimum of 3 years in hotel or conference catering/sales preferred
strong analytical skills relative to impact on hotel revenues
ability to communicate effectively verbally and in writing
strong understanding of revenue management principles
ability to use reservation and revenue management systems to develop pricing and sales recommendations
comprehensive knowledge of technical and managerial applications of Outlook, PMS, CRES, Microsoft Office and all other appropriate PC applications
proven call quality scores
ability to provide constructive feedback and coach agents on proper selling techniques
effective listening skills
analytical approach to problem solving
ability to manage time well and be flexible

Job Duties

Understand and champion the brand and strategy
drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer interaction
identify and solicit new accounts from telemarketing, appointments, site tours, cold calls, and inquiries via email, phone, and in person interactions
respond to all inquiries within 24 hours
provide prompt and accurate responses to all client requests for proposals and information
provide advice to clients on all aspects of hotel facilities and services when proposing and contacting groups and events
meet with representatives of groups and organizations to discuss what they have in mind for their meeting or special event
quote pricing to clients within provided guidelines and seek approval by the Director of F&B or Chef as needed
entertain qualified potential clients in accordance with company and property policies and procedures
achieve all predetermined sales goals for revenue and sales activity
organize banquet or catering services and plan any changes to the configuration of the event space
upsell any catered events
work to book events from groups already committed on the rooms side
service, plan and greet all groups as needed
work with operational team to create, distribute and coordinate event orders and resumes, lead BEO and resume meetings
monitor events and address unexpected problems as they arise
log all inquiries and communication in Delphi and utilize PMS and Synxis as needed
ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented
maintain existing accounts with active trace/follow up system
make sure billing is up to date
follow up on any deposits and make sure commissions are clearly marked
coordinate conference rooms and coordinate services for groups and organizations holding meetings, conventions and other events at the hotel
ensure understanding of sales strategy and effective implementation of the strategies for each segment to help upsell and maintain client loyalty
perform other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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