Cashier Team Leader - City Base

San Antonio, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $21.00

Benefits

401(k)

401(k) matching

employee discount

Health Insurance

Paid Time Off

Job Description

TESO Group is an Asian-inspired lifestyle retail company founded in 2017 in New York. Specializing in bringing premium Asian products and culture to the U.S. market, TESO Group operates multiple brands including TESO LIFE, TESO X, and TESO Mini. These brands offer a curated selection of beauty products, snacks, home goods, and trendy collectibles. TESO Group is committed to delivering quality, value, and a unique shopping experience that highlights the richness of Asian culture while catering to the diverse preferences of American consumers. As a retail enterprise, TESO Group continues to expand its footprint and reputation by cultivating an engaging environment where customers can explore and enjoy authentic Asian-inspired lifestyle products.

The Cashier Team Leader position at TESO Group is a frontline supervisory role based at the San Antonio, TX location. This role focuses on overseeing the checkout area operations to ensure high standards of cashier service, accurate scanning and checkout procedures, and secure cash-handling processes. As a vital link between store management and the cashier team, the Cashier Team Leader is responsible for maintaining the cleanliness and organization of the checkout counters, managing the replenishment of merchandise in the checkout zone, and overseeing the upkeep of equipment and supplies necessary for smooth transactions. The position also involves coaching cashiers to uphold excellent customer service, addressing operational exceptions on-site, and ensuring compliance with company policies during monetary transactions.

Reporting directly to the Store Manager and Assistant Store Manager, the Cashier Team Leader plays a key role in daily store execution by supervising team members in their tasks, ensuring the checkout area is visually appealing and properly stocked, and that all pricing and promotional materials are accurate. Through direct leadership and proactive management, this role helps sustain a positive shopping environment, enhances customer satisfaction, and drives operational efficiency. The role commands a full-time commitment with compensation at $21 per hour plus a quarterly performance bonus.

Working at TESO Group offers an opportunity to join a dynamic retail team with competitive benefits including 401(k) and matching programs, employee discounts, comprehensive health insurance, and paid time off. The Cashier Team Leader role requires a balance of strong organizational skills, customer service orientation, and team leadership abilities, making it an excellent position for individuals looking to grow their careers in retail management while contributing to a culturally rich brand experience.

Job Requirements

High school diploma / vocational secondary school or above
willingness to work full-time
ability to handle cash and operate checkout equipment accurately
strong attention to detail
good communication skills
ability to lead and supervise a team
dependable and punctual
willingness to learn company policies and procedures

Job Qualifications

High school diploma / vocational secondary school or above
experience in retail, supermarkets, convenience stores, beauty, collectible/toy retail, lifestyle retail, or service industries is preferred
candidates without experience may be trained
familiar with or willing to learn product merchandising, replenishment and recovery, price labels, expiration management, customer service, cleanliness, receiving organization, and basic work records
strong execution and sense of responsibility
good customer-service and attention-to-detail mindset
effective communication and teamwork skills

Job Duties

Manage product stocking, front-facing, categorized displays, shelf organization, and shelf fullness in the checkout area
ensure merchandise is neatly displayed and price labels and POP/promotional signage are accurate, clear, and current
promptly correct and report out-of-stocks, misplaced merchandise, incorrect price labels, or disorganized displays to the Assistant Store Manager or Store Manager
complete daily replenishment, recovery, FIFO rotation, and product put-away as required
monitor fast-selling, out-of-stock, slow-moving, low-stock, and overstock situations
report promptly and assist with adjustments
keep aisles clear during replenishment
merchandise must not be placed directly on the floor, dragged, or positioned in a way that obstructs customers
check that price labels are complete, centered, legible, and correctly matched to products
promptly remove or replace expired promotional, sale, POP, or display materials and restore the area as required
support display adjustments for new products, promotions, and priority merchandise to improve the customer browsing and purchasing experience
supervise cashiers to scan each item and verify product information to prevent missed, incorrect, or duplicate scans
verify that cash transactions, refunds, voids, and exception transactions have required supporting documentation and signatures
immediately report cash discrepancies, suspected counterfeit currency, unusual refunds, system issues, or payment exceptions to the Assistant Store Manager or Store Manager
maintain checkout equipment, scanners, counterfeit detectors, shopping baskets, checkout merchandise, and counter cleanliness
ensure fragile items, full-case blind boxes, employee purchases, and other designated merchandise are verified, scanned, and marked according to company requirements
coach cashiers on telephone etiquette, customer inquiries, and bagging service standards
lead by example in proactively greeting customers with a smile and providing friendly service
understand key products, new items, best sellers, and basic selling points in the area and provide basic product recommendations
promptly escalate customer complaints, returns/exchanges, negative feedback, or issues that cannot be resolved
coach new team members in the area on product locations, replenishment standards, service language, and work processes
assign tasks appropriately and supervise replenishment, recovery, cleanliness, price labels, stockroom organization, and related work
promptly address and report team member issues involving discipline, service, execution, or teamwork
participate in opening/closing meetings and communicate key area tasks, promotions, replenishment arrangements, and corrective actions
complete or assist with work records, expiration records, receiving exception records, and corrective-action feedback on time
assist the Assistant Store Manager and Store Manager in analyzing recurring issues and driving corrective actions