Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $12.00 - $15.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
term life insurance
Paid vacation
Paid holidays
401(k) with Company Match
associate discount
Job Description
JCPenney is a trusted and iconic American retail company with a legacy spanning over 120 years. It serves diverse, working American families by providing an extensive range of products that meet everyday needs and help customers celebrate special occasions. The company offers a broad portfolio of fashion, apparel, home goods, beauty products, and jewelry from both national and private brands. In addition to merchandise, JCPenney delivers personal services such as salon, portrait, and optical care. With more than 50,000 associates worldwide, JCPenney operates over 650 stores across the United States and Puerto Rico, in addition to maintaining a robust online presence through jcp.com. The company places strong emphasis on inclusivity, quality, style, and value for its customers, ensuring a comprehensive shopping experience. As JCPenney celebrates its 120th anniversary, it continues to build on its rich history by engaging communities, fostering customer loyalty, and evolving its retail offerings amidst changing market trends. Follow JCPenney on social media platforms like Facebook, Instagram, Twitter, and LinkedIn to stay updated on company news and events.
The role of Cashier at JCPenney is centered on delivering exceptional customer service and enhancing the overall sales experience at checkout. The Cashier position is integral to maintaining the standards of store checkout processes and supporting JCPenney's omnichannel operations. This role is hourly paid with a competitive salary range between $12.00 and $15.00 per hour. As a Cashier, you will be responsible for greeting customers warmly, assisting them efficiently at the point of sale, and actively promoting store programs including credit, rewards, and gift card offerings. You will ensure checkout accuracy, handle returns and re-ticketing, stock impulse purchase fixtures, and help maintain the appearance and functionality of the checkout area. The role also involves supporting store safety initiatives, monitoring shrink, and assisting with inventory-related tasks like recovery and put-backs. This position requires a proactive attitude, excellent communication skills, and the ability to engage customers enthusiastically while working as part of a team. JCPenney values employees who take ownership, demonstrate intensity in improving customer experiences, and hold themselves accountable to meet performance standards including sales targets, customer service excellence, attendance, and product knowledge. Eligible associates enjoy a comprehensive benefits package including medical, dental, and vision insurance, term life insurance, paid vacation and holidays, and a 401(k) plan with company matching. Additionally, employees receive discounts on JCPenney merchandise, contributing to a rewarding and supportive work environment where both customers and associates can thrive.
The role of Cashier at JCPenney is centered on delivering exceptional customer service and enhancing the overall sales experience at checkout. The Cashier position is integral to maintaining the standards of store checkout processes and supporting JCPenney's omnichannel operations. This role is hourly paid with a competitive salary range between $12.00 and $15.00 per hour. As a Cashier, you will be responsible for greeting customers warmly, assisting them efficiently at the point of sale, and actively promoting store programs including credit, rewards, and gift card offerings. You will ensure checkout accuracy, handle returns and re-ticketing, stock impulse purchase fixtures, and help maintain the appearance and functionality of the checkout area. The role also involves supporting store safety initiatives, monitoring shrink, and assisting with inventory-related tasks like recovery and put-backs. This position requires a proactive attitude, excellent communication skills, and the ability to engage customers enthusiastically while working as part of a team. JCPenney values employees who take ownership, demonstrate intensity in improving customer experiences, and hold themselves accountable to meet performance standards including sales targets, customer service excellence, attendance, and product knowledge. Eligible associates enjoy a comprehensive benefits package including medical, dental, and vision insurance, term life insurance, paid vacation and holidays, and a 401(k) plan with company matching. Additionally, employees receive discounts on JCPenney merchandise, contributing to a rewarding and supportive work environment where both customers and associates can thrive.
Job Requirements
- High school diploma or equivalent preferred
- Previous experience in customer service or retail environment preferred
- Ability to communicate effectively with customers and team members
- Basic proficiency with technology including point of sale systems
- Ability to stand for extended periods during shifts
- Flexibility to work various shifts including weekends and holidays
- Must be able to follow directions and work independently when needed
Job Qualifications
- High school diploma or equivalent preferred
- Previous retail or cashier experience is an asset
- Strong customer service and communication skills
- Ability to use Point of Sale systems and mobile devices
- Basic math skills for handling transactions
- Ability to work in a fast-paced retail environment
- Team player with cooperative attitude
- Strong problem-solving skills to resolve customer issues
- Willingness to learn and uphold company policies and procedures
Job Duties
- Greet and assist customers providing excellent customer service
- Demonstrate company WORTH behaviors consistently
- Partner with team members for support when needed
- Engage customers enthusiastically resolving problems and assisting with credit, rewards, and gift card programs
- Promote in-store programs such as Findmore to drive sales and enhance service
- Complete checkout processes including returns and re-ticketing accurately
- Assist with signing and merchandising standards at checkouts
- Stock and merchandise impulse fixtures and replenishments
- Call for assistance proactively when checkout lines are busy
- Utilize Point of Sale systems on Mobile Warrior devices for line management
- Assist with omnichannel efforts including online order processing
- Support recovery, put backs, and fitting room maintenance
- Participate in annual inventory processes
- Support company shrink and safety initiatives
- Meet established performance standards consistently including sales, productivity, attendance, and customer service goals
Job Criteria
Experience
No experience required
Job Location
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