Job Overview
Compensation
Hourly
Exact $18.00
Benefits
Paid Time Off
Free parking
Health Insurance
Advancement opportunities
Employee Discounts
flexible scheduling
Equal opportunity employer
Job Description
SSP America is a leading global foodservice company specializing in delivering premium dining experiences in travel locations across the world. Operating several vibrant restaurants throughout Miami International Airport in Miami, FL, SSP America brands on site include Chick-Fil-A, Icebox, and Jackson Soul Food, each offering distinct culinary experiences tailored to meet the high standards and dynamic needs of travelers. Known for its commitment to authenticity and quality, SSP America strives to bring a taste of place to airport guests, making their travel experience more enjoyable through exceptional food and service. The company's expertise in food travel is reflected in its dedication to providing cool and authentic restaurants that stand out for flavor and hospitality. The establishment fosters a culture rooted in passion, quality, and community, continuously leading efforts to innovate and enhance the dining landscape within airport terminals.
The Team Lead Cashier role at SSP America serves as a critical first step into management within this dynamic environment. This position calls for an individual who is not only passionate about guest service but also skilled in staff leadership and operational excellence. Team Lead Cashiers play an essential role in upholding the company’s standards, ensuring the team of Food Travel Experts consistently delivers exceptional service. They are responsible for creating an inviting atmosphere by greeting guests with warm and friendly smiles while managing shifts to meet or exceed operational goals. These team leaders coach new hires and existing team members, fostering growth and development through supportive leadership.
Beyond guest interaction, the Team Lead Cashier ensures smooth shift operations by overseeing opening, ongoing, and closing procedures, adhering strictly to SSP standards. This role demands competency in resolving customer concerns gracefully and maintaining a positive work environment. The position offers immediate hiring, competitive pay at $18.00 per hour, robust benefits including two weeks of paid time off, free parking, and excellent advancement opportunities for those eager to grow within the company. Aspiring leaders looking to enhance their restaurant management skills in a fast-paced, travel-centric setting will find this role rewarding and full of potential. SSP America provides an inclusive workplace, embracing diversity and fostering equity across all levels of employment. The company upholds equal opportunity principles, ensuring fair treatment and reasonable accommodation throughout hiring and employment.
The Team Lead Cashier role at SSP America serves as a critical first step into management within this dynamic environment. This position calls for an individual who is not only passionate about guest service but also skilled in staff leadership and operational excellence. Team Lead Cashiers play an essential role in upholding the company’s standards, ensuring the team of Food Travel Experts consistently delivers exceptional service. They are responsible for creating an inviting atmosphere by greeting guests with warm and friendly smiles while managing shifts to meet or exceed operational goals. These team leaders coach new hires and existing team members, fostering growth and development through supportive leadership.
Beyond guest interaction, the Team Lead Cashier ensures smooth shift operations by overseeing opening, ongoing, and closing procedures, adhering strictly to SSP standards. This role demands competency in resolving customer concerns gracefully and maintaining a positive work environment. The position offers immediate hiring, competitive pay at $18.00 per hour, robust benefits including two weeks of paid time off, free parking, and excellent advancement opportunities for those eager to grow within the company. Aspiring leaders looking to enhance their restaurant management skills in a fast-paced, travel-centric setting will find this role rewarding and full of potential. SSP America provides an inclusive workplace, embracing diversity and fostering equity across all levels of employment. The company upholds equal opportunity principles, ensuring fair treatment and reasonable accommodation throughout hiring and employment.
Job Requirements
- High school diploma or equivalent
- Minimum of 6 months of experience in the food and beverage industry
- Experience in full service and/or quick service restaurants preferred
- Strong communication skills
- Ability to lead and support team members effectively
Job Qualifications
- High school diploma or equivalent
- Minimum of 6 months of experience in the food and beverage industry
- Experience in full service and/or quick service restaurants preferred
- Excellent written and verbal communication skills
- Proven ability to lead and coach team members effectively
- Demonstrated skill in resolving uncomfortable situations with customers and peers
Job Duties
- Greet guests in a courteous and friendly manner
- Run shifts according to SSP standards and operating procedures
- Train new hires on operational standards and processes
- Complete opening, on-going, and closing checklists as required
- Provide support, coaching and direction to team to deliver business goals
- Resolve customer concerns promptly and professionally
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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