Cashier/ Host

Welcome to Happy Lamb, a distinguished restaurant brand celebrated for delivering an authentic inner-Mongolian-style hot pot experience that delights guests with rich broths, premium meats, and a lively atmosphere. Established as a pioneer in the hot pot market, Happy Lamb is famous for its unique 8-hour bone marrow broth, an exceptional array of lamb selections, and its signature 'no dipping' hot pot approach. With a presence extending across 100 locations in 11 countries globally, Happy Lamb continues to expand its footprint, bringing the joy of hot pot dining to an international audience. The restaurant prides itself on its dedication to quality, cultural tradition, and exceptional guest service, making it a premier destination for those seeking an elevated dining adventure.

We are currently seeking motivated individuals to join our Front of House (FOH) team as Cashier / Hosts. This role is essential in creating the first and last impression for our valued guests. The Cashier / Host position is guest-facing and requires someone who can greet guests warmly, manage seating arrangements efficiently, and process payments accurately to ensure a seamless dining experience. The successful candidate will serve as a crucial liaison between guests, servers, and the kitchen team, actively contributing to smooth service flow and customer satisfaction. This position is ideal for individuals who thrive in a fast-paced environment, possess excellent communication skills, and take pride in maintaining the restaurant's welcoming atmosphere.

As part of this role, you will be responsible for managing guest seating, waitlists, and reservations with professionalism and courtesy. You will handle cash, credit card, and digital payments, ensuring accuracy and integrity in every transaction. Additionally, your role will involve fielding guest queries about the menu and restaurant policies to enhance their dining experience. Coordinating with servers and kitchen staff is key to ensuring service efficiency and prompt delivery of orders. You will also assist with takeout and delivery orders during busy periods, fostering a flexible team environment.

Maintaining cleanliness and organization in the front-of-house area falls within your duties, as it significantly impacts the guest experience. Handling guest concerns with politeness and escalating issues when necessary highlights your importance in upholding Happy Lamb's high service standards. The position offers competitive pay ranging from $25.00 to $35.00 per hour, alongside tips and other compensation. Employment opportunities include both full-time and part-time schedules, accommodating various availabilities including weekends, holidays, day and night shifts, and overtime when needed. Additional benefits include flexible scheduling, paid time off, health insurance, 401(k) with matching, employee discounts, and paid training. We invite dependable candidates authorized to work in the United States and ready to contribute positively to our dynamic team to apply.