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Cashier Assistant (Front End)

Job Overview

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Benefits

Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
hearing aid coverage
pharmacy coverage
behavioral health services
Employee assistance program
Health Care Reimbursement Account
Dependent Care Assistance Plan
short-term disability insurance
long-term disability insurance
accidental death and dismemberment insurance
Life insurance
401(k) retirement plan
stock purchase plan

Job Description

Costco Wholesale Corporation is a leading global retailer known for its commitment to offering quality products at low prices. Established as a membership-based warehouse club, Costco operates large warehouse-style stores that provide a broad selection of merchandise ranging from groceries to electronics and household goods. With a strong reputation for customer service and operational efficiency, Costco has expanded significantly across the United States and internationally, continually maintaining its core values centered on providing excellent value and service to its members.

Costco is known not just for its product offerings but also for its dedication to employee satisfaction and inclusive workplace culture. The company offers competitive wages, comprehensive benefits, and opportunities for career growth within its vast network of warehouses and corporate offices.

The position of a Member Service Packer plays an essential role in ensuring a seamless and positive shopping experience for Costco members. This role is primarily focused on packing member orders efficiently and accurately while providing friendly and helpful service. The packer greets members, assists them with their purchases by packing orders into boxes, and helps load items onto carts or flatbeds for transportation to checkout and vehicles.

Additional responsibilities include maintaining clean and organized work areas, retrieving carts and merchandise, performing safety checks, and supporting cashiers to keep checkout lines moving smoothly. The role requires a strong attention to detail to check packaging for tampering, adherence to safety and security protocols, and the ability to assist members with loading orders when needed.

This role is typically full-time or part-time and offers a competitive hourly wage reflective of the labor market and the cost of living in the specific location. Costco also emphasizes flexibility in scheduling, though open availability may be necessary to meet business demands.

Overall, the Member Service Packer position is a vital front-line role that contributes directly to member satisfaction and the overall operational success of the store. Employees in this position can expect a dynamic work environment, the opportunity to interact with a diverse member base, and participation in a company that values integrity, teamwork, and continuous improvement.

Job Requirements

  • High school diploma or equivalent preferred
  • Ability to lift and carry heavy items
  • Availability for flexible shifts including weekends and holidays
  • Ability to stand for extended periods
  • Must be authorized to work in the United States
  • Ability to follow safety and security procedures
  • Physical ability to perform manual tasks

Job Qualifications

  • High school diploma or equivalent preferred
  • Previous customer service experience advantageous
  • Ability to work efficiently in a fast-paced environment
  • Strong communication skills
  • Basic math skills
  • Ability to lift and carry heavy items
  • Attention to detail
  • Team player mentality
  • Willingness to learn and follow instructions
  • Commitment to safety procedures

Job Duties

  • Greet members
  • Help members load order onto conveyor belt
  • Determine member packing preferences
  • Answer questions
  • Relate information on special promotions
  • Thank members
  • Assist cashier by counting items left in cart
  • Check under items and position them for scanning
  • Pack member orders into boxes and load to separate cart or flatbed
  • Check packaging for tampering
  • Follow all safety and security procedures
  • Follow proper departmental procedures for performance of duties
  • Assist members loading orders into car when appropriate
  • Run for items such as merchandise, boxes, register supplies, and item numbers as requested by cashiers
  • Maintain cleanliness of register area and general front end area
  • Clean spills and trip hazards immediately
  • Retrieve carts and flatbeds from parking area using rope with clasping hook, pushing no more than 10 carts together
  • Keep lot area free of debris and sweep in front of building
  • Perform set up and closing duties for the department such as returning products, collecting paperwork, stocking registers, and cleaning area
  • Ensure proper cleanup and disposal of hazardous materials
  • Ability to operate vehicles, equipment or machinery
  • Assist with department duties as necessary
  • Assist in other departments of the warehouse as necessary

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