Cashier

We are a licensed El Pollo Loco Franchisee company operating in Northern California with a strong team of over 500 employees across 29 restaurants, and numerous additional locations planned for the future. Our company embraces the philosophy of TWS (Together We Succeed), fostering a collaborative and supportive work environment that fuels our exponential growth. As we continue to expand our brand, we aim to open at least 35 El Pollo Loco restaurants by the end of 2030 and explore opportunities for multi-brand expansion throughout the USA, making us a key player in the fast-casual restaurant industry. Our commitment to quality guests service, food safety, and team development is at the heart of everything we do, setting us apart as a preferred employer and dining destination.

As a Guest Service Ambassador & Cashier at El Pollo Loco, you will be the first friendly face our guests encounter, providing excellent customer service with a courteous and welcoming demeanor. This role is crucial in delivering a seamless and enjoyable dining experience, whether guests arrive in the restaurant, use the drive-thru, or order via mobile platforms. As a cashier, your responsibilities include greeting guests, taking and processing orders accurately, and engaging in suggestive selling and upselling to enhance each guest's visit. You will handle payments, manage the cash register responsibly, and ensure that all transactions are accurate, including counting the register at the beginning and end of each shift.

In addition to cashier duties, you may be required to assist in various parts of the operation such as supporting peers in roles like expediter or service assistant, ensuring cleanliness and sanitary standards are maintained throughout the work area, and contributing to the training of new cashiers. This role demands a high level of energy and mobility, as you will be on your feet for extended periods and performing tasks such as reaching, bending, scrubbing, and lifting items up to 25 pounds. The ability to work effectively under pressure during peak business periods is essential to maintaining the fast and efficient service standards that define El Pollo Loco.

Our ideal candidate will possess excellent communication skills, with the ability to speak, read, and understand English; knowledge of a second language is considered a plus. No prior experience is required, although some guest service experience is preferred, and a high school diploma or equivalent is beneficial but not mandatory. Holding a valid California food handler card is required to ensure food safety standards are met at all times. Candidates must demonstrate sound judgment in product presentation to guarantee the highest quality food is served to our guests.

Joining El Pollo Loco means becoming part of a vibrant and fast-growing company with a clear vision of success through teamwork and exceptional service. You will gain valuable experience in a dynamic hospitality environment, working alongside a passionate team dedicated to maintaining the brand’s reputation and continuing its expansion. Whether you are beginning your career in customer service or looking to grow within the food service industry, this position offers meaningful opportunities for personal development and advancement in a supportive workplace culture.