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Carhop/ Skating Carhop (server)

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $14.50 - $18.25
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
flexible schedule
Training and Development

Job Description

This job opportunity is with a popular and established restaurant known for its classic drive-in dining experience. Operating in the quick-service restaurant sector, the company prides itself on delivering fast, friendly, and quality service to its guests. The restaurant is renowned for its nostalgic ambiance and efficient service style that includes carhops who serve customers directly to their vehicles, enhancing the dining experience. With a focus on operational excellence and customer satisfaction, this restaurant continues to attract families and individuals looking for a unique and enjoyable meal service.

The role available is that of a Carhop, which is a front-line service position responsible for serving product directly to guests. This position reports directly to the Manager on Duty (MOD) and is classified as nonexempt. The Carhop plays a crucial role in ensuring guests receive their orders promptly, accurately, and with a friendly demeanor. The job demands physical stamina to carry and balance trays weighing up to 25 pounds, as well as the ability to handle multiple guest requests efficiently. Carhops are also responsible for maintaining cleanliness in the dining environment including clearing trays and trash from guest vehicles and designated areas.

In addition to standard duties, this role may include the exciting option of becoming a Skating Carhop, where training is provided for performing duties on roller skates. This adds an element of fun and skill to the service interaction, appealing to customers and enriching the service culture. The position operates on an irregular shift schedule including nights, weekends, and holidays, requiring availability and flexibility. The work environment involves constant physical activity such as standing, bending, reaching, and lifting, as well as exposure to varying temperatures, which candidates should be prepared for.

This full-time position is ideal for individuals with a background in restaurant or retail environments, who possess basic math and communication skills, and have a strong customer service orientation. The Carhop position offers the opportunity to work in a teamwork-oriented atmosphere that values effective communication and prompt responsiveness to both customers and management. Overall, this role provides valuable experience in food service operations coupled with unique service delivery methods that reflect a beloved, time-honored dining tradition.

Job Requirements

  • Basic math and reading skills
  • Effective verbal and written communication skills
  • Ability to follow directions
  • Customer service and multi-tasking skills
  • Availability to work irregular hours including nights, weekends, and holidays
  • Physical ability to carry trays and stock food weighing up to 50 pounds
  • Capacity to stand, bend, reach, stoop, stretch, lift, and skate (for skating carhops)
  • Regular attendance

Job Qualifications

  • General restaurant or retail knowledge
  • Basic math and reading skills
  • Effective verbal and written communication skills
  • Ability to follow directions
  • Customer service and multi-tasking skills

Job Duties

  • Ensure that product meets operational, quality, and appearance standards before being delivered to guests
  • Deliver product to guests by carrying and balancing a tray weighing up to 25 pounds
  • Provide friendly, quick, and polite service to guests
  • Promptly respond to guest requests
  • Report customer complaints/issues to manager on duty
  • Assist guest with payment
  • Make accurate change quickly and efficiently
  • Clear trays and trash from guests vehicles, patio, drive-thru, and parking lot
  • Comply with all company policies, procedures, and operational standards
  • Perform regular cleaning and sanitation duties including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease
  • Report employee complaints/issues to manager on duty
  • Move and stock food product weighing up to 50 pounds
  • Complete skating carhop training requirements and perform duties while on roller skates
  • Perform other job-related duties as assigned or required

Job Criteria

Experience

No experience required


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