Cafe Manager - Union Square

Joe Coffee Company, established in 2003 by Jonathan Rubinstein, is a renowned specialty coffee establishment based in New York City. Originating from a single cafe in Manhattan's West Village, Joe Coffee has grown into a celebrated local brand with 24 cafes across New York and a dedicated Roastery in Long Island City. The company holds a deep commitment to quality, hospitality, and coffee education, positioning itself as an early pioneer in the city's artisan coffee scene. Their mission centers on brewing exceptional coffee while fostering a welcoming community space, reflecting their core values of Curiosity, Craft, Commitment, and Community. Their team is built around a passion for specialty coffee culture and is supported by industry-leading training and development, ensuring long-term success for all employees.\n\nThe role of Cafe General Manager at Joe Coffee Company is pivotal in driving the overall success of their cafes. This full-time leadership position requires an individual who embodies humility, hard work, and a passion for problem-solving within a dynamic and fast-paced environment. The General Manager acts as the operational and cultural leader of the cafe, overseeing daily performance across financial management, team development, guest experience, and operational excellence. Reporting directly to the District Manager, the General Manager is responsible for achieving key performance metrics including revenue targets, labor management, and operational goals, ensuring profitable and efficient cafe operations. They also cultivate a vibrant cafe atmosphere rooted in exceptional hospitality and coffee craftsmanship, maintaining high standards in service quality and presentation while addressing guest feedback with professionalism and care.\n\nLeadership and team development are at the core of this role. The General Manager is tasked with recruiting, hiring, onboarding, and retaining a high-performing team. Providing continuous coaching, feedback, and professional growth opportunities fosters a culture of accountability, inclusion, and collaboration. This leader partners with Coffee Educators to elevate staff expertise in coffee knowledge, product quality, and craft standards, inspiring the team to deliver outstanding hospitality. Additionally, the position requires effective scheduling and labor budget management to meet operational demands during peak and non-peak hours. The General Manager also ensures operational upkeep through maintenance coordination, vendor relationship management, and administrative reporting, while actively engaging in company leadership initiatives and meetings. The annual salary for this position is set at $67,600 with potential quarterly bonuses based on cafe performance and company metrics. This role emphasizes enlightened hospitality—leading with openness, compassion, and progressive values to create an inclusive working environment that celebrates diversity and nurtures team well-being and growth.