Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Training and Development
team events
flexible scheduling
Job Description
Urban Air Adventure Parks is a leading indoor entertainment company specializing in location-based adventure parks. Headquartered in Dallas, Texas, Urban Air is recognized as the pioneer of the adventure park concept and holds the distinction of being the world’s largest operator of these innovative recreational destinations. The company is dedicated to providing exciting, fun-filled experiences that inspire children and families to push their boundaries and enjoy interactive physical activities in a safe, welcoming environment. Urban Air Adventure Parks focus on delivering exceptional customer service, maintaining high safety standards, and constantly improving guest experiences to remain at the forefront of the location-based entertainment industry.
Urban Air Northwest San Antonio is part of this franchise network, embracing the same mission and values. It operates as an inclusive employer committed to equal employment opportunities and fostering a collaborative, dynamic workplace culture. The park provides a vibrant atmosphere where team members can engage with guests, contribute to memorable experiences, and develop valuable skills in hospitality and food service.
This Café Team Member role is a pivotal position within the Urban Air Café, where the main responsibility is to serve guests efficiently, ensuring a positive and enjoyable dining experience. The position involves multitasking across various areas including kitchen food preparation, service at the counter, cashiering, and direct guest interaction. Team members are required to work swiftly with a sense of urgency while consistently delivering high standards of guest care and attention.
The ideal candidate will demonstrate excellent communication skills, a friendly demeanor, and a passion for guest service. Duties include advising guests on menu selections, managing inventory stock levels, and maintaining cleanliness in the Café and surrounding areas. The role requires handling guest complaints professionally, complying with all health and safety regulations, and supporting the leadership team as needed.
This role requires flexibility in working various shifts, including days, nights, and weekends, in a fast-paced, noisy environment typical of an indoor adventure park. Candidates must be physically capable of standing for long periods, moving throughout the facility, and lifting items up to 30 pounds. While previous experience in quick service or restaurant settings is preferred, new team members with enthusiasm and a willingness to learn are also encouraged to apply.
Joining Urban Air means becoming part of a dynamic team dedicated to making a difference in children's lives through entertainment while building a rewarding career in a supportive setting. The Café Team Member position offers an excellent opportunity to gain hands-on experience in food service, customer relations, and team collaboration.
Urban Air Northwest San Antonio is part of this franchise network, embracing the same mission and values. It operates as an inclusive employer committed to equal employment opportunities and fostering a collaborative, dynamic workplace culture. The park provides a vibrant atmosphere where team members can engage with guests, contribute to memorable experiences, and develop valuable skills in hospitality and food service.
This Café Team Member role is a pivotal position within the Urban Air Café, where the main responsibility is to serve guests efficiently, ensuring a positive and enjoyable dining experience. The position involves multitasking across various areas including kitchen food preparation, service at the counter, cashiering, and direct guest interaction. Team members are required to work swiftly with a sense of urgency while consistently delivering high standards of guest care and attention.
The ideal candidate will demonstrate excellent communication skills, a friendly demeanor, and a passion for guest service. Duties include advising guests on menu selections, managing inventory stock levels, and maintaining cleanliness in the Café and surrounding areas. The role requires handling guest complaints professionally, complying with all health and safety regulations, and supporting the leadership team as needed.
This role requires flexibility in working various shifts, including days, nights, and weekends, in a fast-paced, noisy environment typical of an indoor adventure park. Candidates must be physically capable of standing for long periods, moving throughout the facility, and lifting items up to 30 pounds. While previous experience in quick service or restaurant settings is preferred, new team members with enthusiasm and a willingness to learn are also encouraged to apply.
Joining Urban Air means becoming part of a dynamic team dedicated to making a difference in children's lives through entertainment while building a rewarding career in a supportive setting. The Café Team Member position offers an excellent opportunity to gain hands-on experience in food service, customer relations, and team collaboration.
Job Requirements
- Have a friendly and engaging personality and is a good written and verbal communicator
- able to work under pressure
- Comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service
- Willingness to learn, take instruction and work under own initiative, supporting other team members and able to multitask
- An effective, well-organized and efficient team player with a strong sense of discipline and urgency
- Holds oneself accountable for high personal standards of conduct and professionalism
- Work days, nights, and/or weekends as required
- Work in a noisy, fast-paced environment with distracting conditions
- Move about facility and stand for long periods of time
- Lift and carry up to 30 lbs.
Job Qualifications
- Minimum of high school diploma or equivalent required, some college preferred
- Previous restaurant/quick service experience preferred
- Basic math skills of adding and subtracting required
- ServSafe or similar food handling certification preferred
Job Duties
- Demonstrate the highest standards of guest relations and care when assisting guests at the counter
- Give advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business
- Ensure adequate stock levels of supplies and consumables for the Café area
- Manage queues and exceed guest expectations
- upsell to maximize profit
- Keep Café and surrounding areas tidy and clean
- this includes, but is not limited to, table clearing, removing and washing dishes, and taking out the trash
- Handle guest complaints in the first instance and report feedback to the Leadership Team
- Work within established guidelines and operating procedures
- Measure and assemble ingredients for menu items
- Properly cook and store food items at appropriate temperatures
- Rotate stock items as per established procedure
- Ensure compliance with all health code regulations
- Maintain clear, well-organized kitchen and storage areas
- Participate in regular staff meetings and training, as required
- Other duties as tasked by Leadership
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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