Job Overview
Employment Type
Full-time
Part-time
Hourly
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Employee training programs
Meal Allowances
Job Description
Metrotainment Cafe is a respected establishment deeply committed to delivering exceptional service and hospitality experiences to all its guests. Rooted in strong core values, the company consistently strives to create an environment where every stakeholder feels valued and satisfied. Metrotainment Cafe operates within the vibrant hospitality and dining sector, focusing on not just meeting but exceeding customer expectations through teamwork, operational excellence, and a culture of accountability. The cafe is well-known for its attention to detail and dedication to fostering a welcoming atmosphere that supports both guests and employees alike.
The role at Metrotainment Cafe centers around supporting the service team in delivering superior hospitality services. This position carries the responsibility of ensuring that the guest and employee experience is handled with the utmost care and professionalism. The incumbent plays a vital role in maintaining operational details that contribute to the overall ambiance and efficiency of the cafe. Key elements of this role include setting up and maintaining service stations, managing beverage service areas, pre-bussing tables during meal service, ensuring cleanliness and restocking of supplies, and collaborating with team members to uphold the company’s mission of making all stakeholders happy.
This role is ideal for individuals who thrive in a fast-paced, guest-focused environment and possess a strong commitment to teamwork and cooperative spirit. It demands a proactive attitude and a meticulous approach to various tasks ranging from preparing service stations, resetting tables per establishment standards, to assisting in maintenance tasks such as restroom cleanliness and supply restocking. The job requires physical stamina and the ability to perform duties reliably for up to 10 hours, with responsibilities that may require lifting and moving items up to 50 pounds under varying temperature conditions.
Moreover, the position encourages self-accountability, ensuring that duties and sidework are completed thoroughly and managed with integrity. The selected candidate will regularly communicate and check out with management to confirm that operational standards and expectations are met. This thorough engagement with leadership and coworkers fosters a positive work environment and contributes to the overall success of the cafe's mission. Ultimately, this opportunity at Metrotainment Cafe offers a comprehensive role that supports and enhances the guest experience through dedicated service, cooperation, and attention to detail, embodying a strong commitment to hospitality excellence.
The role at Metrotainment Cafe centers around supporting the service team in delivering superior hospitality services. This position carries the responsibility of ensuring that the guest and employee experience is handled with the utmost care and professionalism. The incumbent plays a vital role in maintaining operational details that contribute to the overall ambiance and efficiency of the cafe. Key elements of this role include setting up and maintaining service stations, managing beverage service areas, pre-bussing tables during meal service, ensuring cleanliness and restocking of supplies, and collaborating with team members to uphold the company’s mission of making all stakeholders happy.
This role is ideal for individuals who thrive in a fast-paced, guest-focused environment and possess a strong commitment to teamwork and cooperative spirit. It demands a proactive attitude and a meticulous approach to various tasks ranging from preparing service stations, resetting tables per establishment standards, to assisting in maintenance tasks such as restroom cleanliness and supply restocking. The job requires physical stamina and the ability to perform duties reliably for up to 10 hours, with responsibilities that may require lifting and moving items up to 50 pounds under varying temperature conditions.
Moreover, the position encourages self-accountability, ensuring that duties and sidework are completed thoroughly and managed with integrity. The selected candidate will regularly communicate and check out with management to confirm that operational standards and expectations are met. This thorough engagement with leadership and coworkers fosters a positive work environment and contributes to the overall success of the cafe's mission. Ultimately, this opportunity at Metrotainment Cafe offers a comprehensive role that supports and enhances the guest experience through dedicated service, cooperation, and attention to detail, embodying a strong commitment to hospitality excellence.
Job Requirements
- Arrives to work on time, well groomed, in an immaculate uniform, and ready to work
- demonstrates a helpful, positive attitude when interacting with fellow employees, management and guests
- understands and adheres to all safety, sanitation and administrative procedures
- ability to understand and follow directions from others in English
- ability to calculate basic math/unit conversion functions
- possess the physical stamina to stand working for up to 10 hours
- able to move items up to 50 pounds for distances of up to 25 feet
- comfortable working in an environment that may experience significant temperature changes
Job Qualifications
- High school diploma or equivalent preferred
- previous experience in a food service or hospitality environment advantageous
- strong communication skills in English
- ability to work effectively within a team
- proactive approach to service and operational duties
- basic math and unit conversion skills
- physical stamina to stand for extended periods
- capable of handling moderately heavy items
- adherence to safety and sanitation standards
- positive and helpful attitude in all interactions
Job Duties
- Sets up and stocks service stations with roll-ups, take out containers, condiments and miscellaneous guest service supplies
- sets up and maintains beverage service stations throughout the shift to include ensuring sufficient amounts of brewed tea, brewed coffee, house lemonade, ice bin upkeep and beverage service items are available
- pre-busses tables during meal service by removing dishes and items no longer being used to maintain well groomed table tops
- sets/resets all tables per restaurant table top set-up schematics and guidelines
- carries dirty dishes, glassware and silverware to dish washing area and properly off-loads and sorts items to be cleaned
- practices full hands in and full hands out transporting clean dishware from kitchen to front of house service areas and bar
- assists in maintaining restroom cleanliness, re-stocks toiletries and trash removal
- executes all position responsibilities in the spirit of proactive teamwork and cooperation
- checks out with management at conclusion of shift to ensure all duties and sidework have been completed to standard
- performs additional tasks and projects as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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