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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $39.79
Work Schedule
Standard Hours
Benefits
vacation
holiday
sick pay
Medical insurance
Dental Insurance
Vision Insurance
Hotel Room Discount
Life insurance
accidental death and dismemberment insurance
401(k) with 4% match
discount programs
education assistance program
voluntary long-term disability
Voluntary Short-term Disability
Voluntary hospital insurance
Voluntary critical illness insurance
Voluntary Accident Insurance
Shoes for Crews Program
Commuter program
Job Description
Residence Inn by Marriott Pleasanton, located at 11920 Dublin Canyon Rd, Pleasanton, California, is a well-regarded hotel catering to business travelers and vacationing guests alike. Operated by the independent franchisee Stanford Hotel Corporation, this hotel upholds the high standards expected of the Marriott brand while maintaining unique operational independence. As a full-service extended-stay hotel, Residence Inn offers spacious suites, modern amenities, and an inviting atmosphere to provide a home-away-from-home experience for its guests. Known for its excellent customer service and well-appointed accommodations, this hotel stands out in the competitive hospitality industry in Pleasanton, contributing positively to the local community and... Show More
Job Requirements
- Minimum three years experience as a hotel sales manager
- high school graduate
- some college preferred
- bachelor’s degree preferred or equivalent combination of education and experience
- relevant military experience in a comparable capacity
Job Qualifications
- Minimum three years experience as a hotel sales manager
- high school graduate
- some college preferred
- bachelor’s degree preferred or equivalent combination of education and experience
- relevant military experience in a comparable capacity
Job Duties
- Meet or exceed pre-determined booking goals for guest room revenue
- meet or exceed budgeted costs and revenue on a monthly average within established guidelines
- handle inquiry calls promptly and efficiently
- compile lists of prospective clients from various sources
- solicit new and repeat guest room and meeting business
- maintain client base of key accounts and conventions
- determine guest needs, space availability, and meeting details
- show client meeting spaces and other areas of the hotel
- host clients to experience hotel outlets firsthand
- make outside sales calls minimum 4 hours daily three days a week
- telemarket to obtain business
- conduct site inspections and on-site luncheons to book business
- maintain liaison with regional competitors through contacts and associations
- monitor pricing, service levels, and facilities at competitive hotels
- evaluate potential business for profitability and benefit
- negotiate transient rates annually and ongoing
- upsell clients while promoting luxury service standards
- follow up on booking progress to ensure maximum occupancy
- meet personally with VIP guests and clients to ensure satisfaction and gather feedback
- generate thank you notes and promptly address negative client feedback
- follow up on bookings and solicit repeat business
- represent hotel in community and industry events
- participate in marketing plans, promotions, and services
- prepare weekly activity and expense reports
- adhere to budgeted wage and hour limitations
- attend departmental and interdepartmental meetings
- understand operating procedures of all hotel areas and cooperate for customer satisfaction
- route guest commendations appropriately
- notify management of shift related information
- manage special groups and VIP follow-ups
- follow supervisor instructions and complete assigned duties
- participate in Hotel Manager on Duty program
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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