Business Operations Coordinator

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company headquartered at 733 Third Avenue, New York, United States. The company boasts a dynamic and expanding portfolio that includes resorts, travel clubs, and lifestyle travel brands. Known for its mission to 'put the world on vacation,' Travel + Leisure Co. consistently innovates and grows, offering exciting opportunities for employees to learn, contribute, and thrive in a vibrant work environment. The company emphasizes creating memorable experiences for millions of travelers worldwide by blending customer-centric service with operational excellence.

The Business Operations Coordinator role is a full-time position based at the company's New York location. This position plays a crucial role within the operations department, responsible for managing a wide variety of duties including tour reception, gifting, and contracts processing in line with Travel + Leisure Co.'s Standard Operating Procedures. The ideal candidate will foster a professional and welcoming atmosphere for guests, Sales, and Marketing teams while ensuring administrative operations run smoothly. This role requires someone detail-oriented and customer service-focused who can handle multiple responsibilities that impact daily business metrics such as site revenue recognition, cost per tour, and marketing payroll accuracies.

Essential functions include greeting and qualifying touring guests, managing guest information, assigning tours to Sales Agents, and supporting internal departments including Sales, Marketing, HR, and Resort teams. The position demands frequent interaction with guests to provide exceptional service, contract preparation and maintenance, as well as precise data entry into centralized reservation systems and Epiphany software. The Business Operations Coordinator also reconciles gifts, tours, and contracts daily and maintains compliance with data security standards like PII and PCI.

Company culture at Travel + Leisure Co. centers on hospitality, inclusivity, and collaboration. They offer associates a comprehensive benefits package and support career growth, encouraging employees to innovate and grow while caring deeply about community and customer experience. The hourly compensation generally starts at $22.00, reflecting the candidate’s experience, skills, and education. Travel is not required for this role, allowing the Coordinator to focus exclusively on providing operational excellence at the company’s headquarters.