Buca di Beppo Assistant General Manager

Los Angeles, CA, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

flexible scheduling

Training and Development

Job Description

Buca di Beppo is a well-established and vibrant restaurant company with locations spanning from New York City to Honolulu. Renowned for its eclectic vintage decor and upbeat atmosphere, Buca di Beppo specializes in providing an over-the-top celebratory dining experience with vibrant Italian food that draws inspiration from dishes enjoyed for generations in villages throughout Italy. The company prides itself on fostering a family-oriented work environment where employees are treated as family members. This approach underpins Buca di Beppo's commitment to delivering exceptional guest service and maintaining high standards of food quality, cleanliness, safety, and overall guest satisfaction. Their vision is to be the first choice for celebratory dining, making every guest feel special through a lively and authentic Italian dining experience.

The role of Assistant General Manager (AGM) at Buca di Beppo is integral to the success of each restaurant location. The AGM is responsible for directing and controlling restaurant operations to ensure a positive experience for guests and to meet the company’s profitability goals. This leadership position involves overseeing multiple facets of the restaurant, including managing supervisors and family members to adhere to Buca di Beppo’s standards of service, food quality, safety, and sanitation. The AGM plays a crucial role in creating a welcoming atmosphere through attentive floor presence, accurate seating, and prompt service, as well as maintaining the unique environment with appropriate music and lighting.

In this role, the AGM is expected to handle guest relations actively, addressing any complaints or concerns in a professional and timely manner, and to support marketing initiatives and sales strategies aligned with company goals. Additionally, the AGM ensures compliance with health and safety regulations, manages alcohol service responsibly, and maintains security to protect guests, employees, and company assets. They collaborate closely with the Chef and Sous Chef to oversee kitchen operations, staff training, menu implementation, and inventory management.

Further responsibilities include managing staffing and scheduling to optimize productivity and reduce overtime, conducting interviews for hourly positions, overseeing cash handling procedures, and preparing daily and end-of-shift reports. The ability to adapt to changing business needs, promote teamwork, and lead by example in providing excellent guest service are essential characteristics for success in this position. Buca di Beppo values education, experience, and strong interpersonal skills, making the AGM position a challenging yet rewarding opportunity within a dynamic and supportive restaurant family environment.

Job Requirements

Must be able to perform each essential duty satisfactorily
Ability to speak, read, write, and understand the primary language of the restaurant
Ability to work all shifts when the restaurant is open
Minimum two years of supervisor experience if being considered for internal promotion or division vice president approval
Validated on all positions in the restaurant
Excellent attendance
Must maintain cash handling procedures
Ability to resolve guest complaints professionally
Ability to manage scheduling and staffing requirements
Ability to maintain health and safety regulations
Must comply with alcohol awareness and responsible service
Computer knowledge of basic Word and Excel
Strong time management and organizational skills
Must complete accident reports promptly when necessary

Job Qualifications

Professional oral and written communication skills
Great organization and time management skills
Maintains composure in stressful or adverse situations
Can resolve difficult or complicated challenges
Influences others to be excited and committed to furthering the organization's objectives
Adapts to changing business needs, conditions, and work responsibilities
Promotes cooperation and commitment within a team
Aligns the direction, products, services, and performance of a business with the rest of the organization
Excellent attendance with schedule flexibility
Two year associate's degree or a bachelor’s degree from a four year college desirable
Minimum of two years prior experience in a similar Assistant Manager or Manager position for a full service, high volume restaurant
Excellent verbal and people development skills
Basic knowledge of Word and Excel

Job Duties

Ensure prompt, friendly service according to Buca di Beppo's guidelines
Provide family members, managers, and guests with a positive experience and atmosphere
Direct overall activities and performance of family members on a shift-by-shift basis
Drive positive guest experience through a front door and floor presence and accurate seating and quoting of wait times
Ensure positive guest experience by monitoring and ensuring appropriate 10 Steps of Service
Follow the Ten Points of Difference and Guest Standards of Execution as described in the Manager Training Orientation Workbook
Maintain the proper atmosphere through music and lighting levels for varying business periods