Job Overview

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Employment Type

Full-time
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Work Schedule

Day Shifts
Weekend Shifts
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Benefits

Tips
flexible schedule
employee discount
Training and Development
supportive work environment
Casual dress code

Job Description

Hotel Bo (The Downtowner) is a hospitality establishment known for its charming ambiance and commitment to providing excellent guest experiences. Situated in a vibrant locale, the hotel blends comfort with quality service to create a welcoming environment for travelers and locals alike. The hotel features a casual dining restaurant and bar offering breakfast and evening beverages to guests, creating an inviting social setting throughout the day. Staying true to its dedication to exceptional customer service, Hotel Bo looks for team members who can contribute to its warm, professional atmosphere while maintaining high standards of cleanliness and operational efficiency.

The role of Breakfast Server/Bartender at Hotel Bo is a dynamic position requiring a combination of food service and bartending skills. This hybrid role involves assisting guests with their dining and beverage orders during breakfast and evening shifts, ensuring that all service is timely, courteous, and meets the hotel's quality standards. The breakfast shift begins at 6 AM, focusing on a smooth start to the day for patrons, whereas bartending responsibilities start at 5 PM, extending into the evening with an emphasis on customer engagement and safety. Weekend availability is mandatory, catering to the peak times when the hotel restaurant and bar experience higher guest volumes.

This position requires a detailed knowledge of the menu, including pricing, preparation, and ingredients, so that team members can confidently answer guest questions and make appropriate suggestions. Responsibilities extend beyond taking orders and serving to include setting up tables and maintaining cleanliness, assisting with minor food preparation, and managing payments. The role demands physical stamina for standing and walking for extended periods, as well as the capacity to lift and carry up to 30 pounds. Effective communication skills and a pleasant, outgoing personality are essential for ensuring guest satisfaction and fostering a positive work environment.

Adherence to health department regulations, hotel brand standards, and security protocols is a critical aspect of this position. Uniform appearance and professional demeanor at all times are expected to uphold the hotel’s reputation. Team members will also be responsible for completing training programs and performing additional duties as requested by management to support smooth operations. Integrity and confidentiality are paramount, as employees often handle sensitive business and guest information.

Overall, the Breakfast Server/Bartender role at Hotel Bo offers a rewarding opportunity for individuals passionate about hospitality and guest service. Working in a casual dining setting with a supportive team, employees gain valuable experience managing dual service functions and contributing to an inviting atmosphere that keeps guests returning. The position offers supplemental pay through tips and requires flexibility in scheduling, including weekends and holidays, making it an ideal role for those seeking a dynamic and engaging hospitality career.

Job Requirements

  • High school diploma or equivalent
  • Ability to meet physical demands including standing for long periods, climbing stairs, and lifting up to 30 pounds
  • Ability to communicate effectively in English
  • Weekend and holiday availability
  • Completion of required brand training
  • Ability to work flexible schedule
  • Honesty and ability to work well with others
  • Basic knowledge of health department rules and regulations

Job Qualifications

  • One year of serving experience preferred
  • One year of customer service experience preferred
  • One year of food preparation experience preferred
  • Excellent communication skills
  • Outgoing and pleasant personality
  • Neat and professional appearance
  • Knowledge of food and beverage menu items

Job Duties

  • Prepare restaurant tables with special attention to sanitation and order
  • Attend to customers upon entrance to the restaurant
  • Present menus and be knowledgeable of menu contents, recipes, and restaurant offerings
  • Serve and assist customers with selecting food/beverages as needed
  • Verify guests identification to ensure they meet age requirements for alcohol consumption
  • Have basic knowledge of menu prices, composition of items, preparation techniques, and time of preparation
  • Make suggestions based on guest preferences
  • Take and serve food/drinks orders
  • Arrange table settings
  • Keep tables clean and tidy at all times
  • Deliver checks and collect payments
  • Return to each table periodically to ascertain whether additional items are desired
  • Cooperate and communicate with all serving and kitchen staff
  • Adhere to all relevant health department rules/regulations and all customer service guidelines
  • Dress in appropriate event staff uniform at all times, while maintaining professional appearance
  • Refill condiments and server station supplies at end of each shift
  • Perform other shift closing tasks as determined by Director of Food & Beverage
  • Adhere to all health department rules and brand standards
  • Be responsible for security of guests, employees and hotel assets
  • Complete required brand training program
  • Perform any other duties requested by General Manager to aid in hotel, restaurant, lounge and guest services
  • Keep confidential the business functions of the company including financial status, guest information and employee issues
  • Act with the highest level of integrity in every decision

Job Criteria

Experience

Mid Level (3-7 years)


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