Breakfast Attendant

Jacksonville, NC, USA|

Job Overview

Compensation

Hourly

Exact $14.00

Benefits

hotel discounts

weekly pay

Paid Time Off

Retirement Options

Referral bonuses

career advancement

Health Insurance

Dental Insurance

Vision Insurance

Job Description

TownePlace Suites Jacksonville is part of MCR, which is the third-largest hotel owner-operator in the United States. Established in 2006, MCR operates a substantial portfolio worth $5.0 billion, consisting of 148 premium-branded hotels with more than 22,000 guestrooms spread across 37 states and 106 cities. MCR manages a diverse range of properties under nine Marriott brands, eight Hilton brands, and several independent unflagged hotels. With more than 7,000 team members nationwide, MCR prides itself on delivering excellent hospitality and guest experiences. The company has won various prestigious awards such as Fast Company's 10 Most Innovative Travel Companies of 2020, Marriott Partnership Circle Award, Hilton Legacy Award for Top Performer, and accolades for architectural excellence, highlighting their commitment to innovation and quality within the hospitality industry.

The TownePlace Suites Jacksonville hotel emphasizes high standards in cleanliness, friendliness, and overall guest satisfaction. This position offers the opportunity to be part of a dynamic team dedicated to maintaining a clean, safe, and welcoming environment for guests. Employment is at-will, with a focus on upholding operational excellence in all facets, from guest relations to meticulous cleanliness, teamwork, and product consistency. The role specifically being offered is that of a Breakfast Attendant, responsible for ensuring an exceptional guest experience during the breakfast period by maintaining the breakfast area to high standards, facilitating a hospitable environment, and supporting team collaboration.

The Breakfast Attendant plays a vital role in the hotel’s daily operations by managing the breakfast buffet area with consistent setup according to brand standards, assuring food safety, and maintaining cleanliness before, during, and after breakfast hours. Key responsibilities involve greeting guests warmly, sanitizing tables promptly, monitoring buffet stock, and cleaning the kitchen area thoroughly as per operational checklists. Successful candidates will demonstrate a strong commitment to guest satisfaction, excellent teamwork, and a can-do attitude to support a high-quality guest experience.

This position requires standing for extended periods, manual handling of moderate weight items, and effective communication skills for guest interaction and team collaboration. The role suits individuals who thrive in a high-paced hospitality environment and are motivated to contribute positively to the guest experience for TownePlace Suites Jacksonville and the greater MCR network. Benefits include hotel discounts, weekly pay, paid time off, retirement options, referral bonuses, career advancement opportunities, and health benefits available after 30 days for full-time employees. This is an ideal position for candidates looking to develop their hospitality career with a growing and reputable company.

Job Requirements

Stand or remain in a stationary position for 3-4 hours at a time
Type on and operate computers and other office machinery
Bend, stoop, crouch and lift boxes weighing up to 25 pounds
Inspect and observe details at close and long range
Read, write, understand and communicate effectively in English
Must be 18 years of age or older
Willing to work varied schedules including evenings, nights, weekends and holidays
Ability to follow established guidelines and procedures
Positive attitude and willingness to learn
Work well under pressure
Effective listening, conflict resolution and communication skills
Desire to serve guests
Arrive on time and do not work off the clock
Clock in and out for breaks as scheduled
Provide notice when calling out for shifts

Job Qualifications

Experience in a hospitality, service, consumer-facing franchise or related field preferred
Must have a positive attitude and willingness to learn
Ability to follow established guidelines and procedures
Must work well under stressful, high-pressure situations
Effective listening and conflict resolution skills
Clear communication skills
Desire to serve all guests with hospitality and guest service
Must be 18 years of age or older
Willingness to work varied schedules including evenings, nights, weekends and holidays
Ability to arrive and clock in on time and follow break schedules
Provide notice when unable to work scheduled shifts

Job Duties

Greet guests happily upon arrival and throughout their stay with a smile
Use guests' names whenever possible to ensure they feel welcomed
Work together with team members to contribute to great guest satisfaction scores
Handle challenging guest situations with hospitality and a sense of urgency
Maintain strong knowledge of hotel facilities and amenities
Support hotel events and groups awareness and assistance
Use relevant technology and answer phone calls with friendly, approved greetings
Keep all workspaces spotless and well-organized
Pitch in to clean guest rooms and public spaces as needed
Greet guests with a smile and by name while cleaning
Complete all operational checklists accurately and timely every shift
Prepare and manage breakfast buffet area according to specified requirements
Clear and sanitize breakfast room tables after each guest departs
Fully clean kitchen areas in accordance with daily checklists
Follow all food safety measures and health codes during breakfast service
Keep buffet area well stocked and clean until breakfast period ends
Communicate clearly, honestly, and professionally with team members
Demonstrate a can-do attitude by stretching beyond traditional roles
Collaborate with all team members to create a welcoming environment
Arrive and clock in on time for every shift worked and clock out at the scheduled time
Clock in and out for breaks at designated times
Provide sufficient notice when calling out for a scheduled shift