Brand Operation Manager

We are a dynamic and rapidly expanding restaurant group that operates nine distinct restaurant locations. Our brand is committed to delivering exceptional guest experiences through consistent service quality, operational excellence, and innovative marketing strategies. As a leader in the hospitality industry, we focus on fostering a collaborative work environment that promotes continuous improvement, teamwork, and professional development. Our commitment to excellence drives us to maintain the highest standards of food safety, hygiene, and customer satisfaction while delivering strong business performance across all our establishments.

We are currently seeking an experienced and motivated Front-of-House (FOH) Operations Manager to join our management team. This full-time position, working five days a week for approximately 55 hours, offers a competitive salary and includes the benefit of free on-site apartment accommodation. The FOH Operations Manager will play a crucial role in overseeing and enhancing daily operations, marketing initiatives, and service delivery across all nine restaurant locations. Their leadership will ensure that all front-of-house activities align with our company standards and contribute to the overall growth and efficiency of the business.

In this role, the FOH Operations Manager will be responsible for developing and continuously optimizing FOH operations manuals and standard procedures. They will monitor and manage the execution of opening and closing procedures, inventory and supply management, and vendor relations. Regular audits of operational and sanitation practices will be conducted to ensure compliance with health department regulations and internal policies. Collaboration with marketing and operations teams will be essential to implement promotional initiatives designed to maximize revenue, labor productivity, and customer satisfaction.

Key responsibilities also include establishing service standards and ensuring consistent delivery across all locations. The manager will develop structured training and development programs for FOH staff, focusing on onboarding, ongoing staff development, and leadership training for supervisors and head servers. Managing human resources functions, such as recruitment, scheduling, performance evaluations, and disciplinary actions, falls within the scope of this position, as does fostering a high-performing and engaged team.

Maintaining effective communication with kitchen staff, brand chefs, FOH supervisors, and other stakeholders will enable the manager to facilitate smooth front-of-house and back-of-house cooperation. Handling escalated customer complaints and complex service issues professionally is also a key aspect of the role, aimed at continuously enhancing customer loyalty and satisfaction. Additionally, the manager will support the launch and stabilization of new restaurant locations, ensuring they meet operational standards from day one.

This role demands a leader with strong managerial skills, restaurant industry experience, and knowledge of food safety standards. Fluency in Mandarin or Cantonese is preferred to facilitate communication within our diverse team and customer base. If you are passionate about delivering exceptional service and driving operational success within a multi-location restaurant group, this is an excellent opportunity to contribute to an exciting and growing brand.