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Box Office Agent - Harry Potter: A Hogwarts Express Adventure
Job Overview
Employment Type
Temporary
Hourly
Compensation
Hourly
Exact $20.00
Work Schedule
Weekend Shifts
Benefits
Great industry pay
Supportive team environment
opportunities for professional growth
inclusive workplace
Unique job experience
Paid training
Networking opportunities
Job Description
Rail Events Productions, a subsidiary of American Heritage Railways, is a renowned company specializing in immersive and theatrical rail experiences. Known for its dedication to delivering high-quality, unique entertainment, the company creates unforgettable events that captivate audiences through interactive storytelling and dynamic performances. Among their signature productions is "Harry Potter14: A Hogwarts Express Adventure," a celebrated event that brings the magic of the wizarding world to life aboard a moving train. This groundbreaking experience combines theatrical artistry with the novelty of rail travel, offering guests an enchanting journey unlike any other. Rail Events Productions prides itself on fostering a safe,... Show More
Job Requirements
- High school diploma or equivalent
- Ability to stand for prolonged periods
- Willingness to work evenings, weekends, holidays, and overtime
- Ability to work in varying weather conditions
- Ability to walk and stand on uneven or unsteady surfaces
- Ability to work in and around an active railroad yard
- Strong interpersonal skills
Job Qualifications
- Customer service experience
- Ability to learn and operate ticketing software
- Strong communication skills
- Attention to detail
- Ability to work as part of a team
- Flexibility to work varied schedules
- Knowledge of live event or theater industry preferred
Job Duties
- Welcoming customers as they approach the ticketing area and assisting with any service needs
- Confirm reservations
- Acting as the point of reference for guests who need assistance or information
- Ability to learn and work with the Etix ticketing system
- Make updates to customers' information and ensure proper information has been punched in prior to delivering tickets
- Develop knowledge of on-board experience, performance highlights, and venue facility
- Work with the entire event team to maintain a positive, enjoyable, and rewarding environment
- Assist in the general care of the ticketing area including keeping it clean and orderly
- Assist in preparing first-class amenities
- Perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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