Job Overview

briefcase

Employment Type

Full-time
moneybag

Compensation

Hourly
Range $9.75 - $18.25
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
401(k) Plan
Career development opportunities
Uniform allowance
workplace diversity initiatives

Job Description

Marriott International is a renowned global hospitality company known for its commitment to exceptional guest experiences and workplace excellence. Operating a diverse portfolio of brands, Marriott continually strives to set new standards in the hospitality industry by blending cultural richness, talent, and varied experiences of its associates. Courtyard, one of Marriott's flagship brands, was designed specifically for business travelers, offering a unique blend of comfort, convenience, and innovative services that cater to the evolving needs of modern travelers. As a part of this dynamic hospitality group, Courtyard emphasizes creating memorable guest experiences that extend beyond just accommodation. The hotel is dedicated to ensuring every guest feels valued and welcomed, whether they are traveling for business or leisure. Marriott International is steadfast in promoting an inclusive workplace that values diversity and provides equal opportunities for growth and development for all its employees, including those with disabilities and veterans. The company culture at Marriott is centered around fostering an environment where associates can thrive both personally and professionally, embodying the core values of service, respect, and teamwork.

The role of Guest Service Expert at Courtyard by Marriott is an integral position that goes beyond conventional service roles. It is about creating a holistic and memorable guest experience that combines excellent service with efficiency and warmth. Guest Service Experts are tasked with engaging guests throughout their dining experience by setting tables, coordinating with kitchen staff, and ensuring that the interactions guests have during their meal are smooth, personal, and enjoyable. Responsibilities include managing seating arrangements, handling transaction processes seamlessly, and maintaining cleanliness and order in their work areas. This position requires individuals who are proactive, attentive, and physically capable of performing tasks such as standing for extended periods, moving over uneven surfaces, and lifting moderate weights safely. The role contributes significantly to the overall reputation of the hotel by delivering top-tier hospitality services with professionalism and a personal touch. Employment for the Guest Service Expert role is full-time, and Marriott International offers a supportive work environment that encourages career development and lifelong learning. Joining Courtyard means becoming part of a globally recognized brand within a company that values innovation, inclusivity, and guest satisfaction. This position is ideal for individuals who are passionate about hospitality and eager to develop their skills in a supportive, vibrant team setting.

Job Requirements

  • high school diploma or G.E.D. equivalent
  • less than 1 year related work experience
  • ability to stand, sit, or walk for extended periods
  • capability to lift, carry, push, or pull objects up to 25 pounds without assistance
  • willingness to follow company policies and safety procedures
  • professional personal appearance and communication
  • ability to work full-time

Job Qualifications

  • high school diploma or G.E.D. equivalent
  • less than 1 year related work experience
  • no supervisory experience
  • no license or certification required

Job Duties

  • set tables for guests
  • communicate effectively with kitchen staff
  • interact and serve guests ensuring a memorable dining experience
  • clean work areas and supplies
  • handle guest transactions smoothly
  • ensure compliance with safety and quality standards
  • maintain professional appearance and communication

Job Criteria

Experience

Entry Level (1-2 years)


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