Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Exact $15.50
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Work Schedule

Day Shifts
Weekend Shifts
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Benefits

tip eligible
flexible schedule
Employee Discounts
Training and development opportunities
inclusive work environment
recognition programs
Career advancement opportunities

Job Description

Courtyard by Marriott, part of the globally recognized Marriott International portfolio, is a leading hospitality establishment dedicated to providing exceptional lodging and experiences tailored primarily for business travelers. Marriott International is renowned for its commitment to quality and guest satisfaction, fostering an inclusive and diverse work environment where associates can thrive. Courtyard hotels are designed with the modern traveler in mind, offering comfortable accommodations, excellent service, and amenities that meet the unique needs of guests on the go. Located at 8615 Broadway, San Antonio, Texas, our Courtyard hotel is seeking passionate individuals to join our team as Guest Service Experts in a part-time, non-management capacity. The pay range for this role is $15.50 per hour, with eligibility for tips, making it an attractive opportunity for those seeking supplementary income or flexible work hours. This role values candidates who are available for day and evening shifts with preferred weekend availability, ensuring comprehensive coverage to deliver outstanding guest service around the clock.

As a Guest Service Expert at Courtyard San Antonio, you will play a pivotal role in crafting memorable guest experiences that go far beyond merely serving food and drinks. This position involves a range of responsibilities designed to ensure that every guest feels valued and well cared for throughout their visit. Guest Service Experts take the initiative in a fast-paced service environment, setting tables, liaising with kitchen staff to coordinate meal delivery, engaging with guests in a warm and professional manner, and maintaining cleanliness in work areas and supplies. The role demands a hands-on approach, requiring physical activity such as standing, sitting, or walking for extended periods and handling items weighing up to 50 pounds with assistance. Attention to detail and adherence to safety protocols are critical, as is upholding Marriott's high standards of uniform, personal appearance, and communication etiquette. Overall, this position is vital in turning what could be a routine meal into a uniquely enjoyable and positive experience that encourages guests to return.

The ideal candidate is someone who holds a high school diploma or G.E.D. equivalent, ideally with less than one year of related experience. While supervisory experience is not required, the role requires a professional attitude and strong interpersonal skills. The ability to work well within a team, manage multiple tasks simultaneously, and maintain composure in a busy environment contributes to success in this role. Courtyard by Marriott prioritizes equal employment opportunities, welcoming diverse backgrounds and fostering a culture where every associate's contributions are respected and celebrated. Joining this team means becoming part of a supportive global network committed to your growth and well-being. Whether you are looking to start a career in hospitality or seeking a rewarding part-time role, the Guest Service Expert position at Courtyard San Antonio offers an engaging, dynamic work environment where your efforts make a tangible impact on guests' experiences. Marriott's commitment to inclusivity and development ensures that every team member has the chance to flourish and evolve professionally, making this more than just a job but a stepping stone to a promising hospitality career.

Job Requirements

  • Day and evening shift availability
  • weekend availability preferred
  • ability to stand, sit, or walk for extended periods
  • capability to move, lift, carry, push, pull, and place objects up to 25 pounds unassisted and up to 50 pounds with assistance
  • willingness to follow company policies and procedures
  • reliable and punctual
  • ability to work as part of a team

Job Qualifications

  • High school diploma or G.E.D. equivalent
  • less than one year of related work experience
  • no supervisory experience required
  • strong interpersonal and communication skills
  • ability to work in a fast-paced environment
  • commitment to professional appearance and conduct

Job Duties

  • Set tables according to the established standards
  • communicate effectively with kitchen staff to coordinate order delivery
  • interact courteously and professionally with guests to ensure satisfaction
  • serve food and beverages promptly and accurately
  • clean and maintain work areas and supplies regularly
  • follow company policies and safety procedures to create a safe work environment
  • manage menu information accurately and assist guests with menu-related inquiries

Job Criteria

Experience

Entry Level (1-2 years)


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