BioMed Field Service Engineer II - Sacramento, CA

Sacramento, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $31.97 - $38.37

Work Schedule

Flexible

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Short-Term Disability coverage

long-term disability coverage

401(k) with Company Match

Paid Time Off

Job Description

Draeger, Inc. is a global leader in the development and manufacture of medical and safety technology products. Renowned for their unwavering commitment to innovation, quality, and customer service, Draeger’s technology solutions span across various fields including biomedical, healthcare, and industrial safety. With a strong presence across North America and worldwide, Draeger’s mission is to create advanced products that improve patient outcomes and protect lives. Their North America headquarters is in Telford, Pennsylvania, with multiple other key operational sites including Andover, Massachusetts and Houston, Texas, as well as Canadian locations such as Mississauga, Ontario. The company emphasizes a culture driven by the principle "Technology for Life," ensuring that every product and service they provide supports life-saving and life-enhancing goals.

The role of BioMed Field Service Engineer II in Sacramento, California represents an exciting opportunity to join Draeger’s dynamic field service team. This is a permanent, field-based position requiring residency within the Sacramento territory. The selected candidate will be provided a company vehicle with personal use privileges, reflecting the mobility essential to this role. Serving as a critical liaison between Draeger and its customers, this position involves the installation, maintenance, recall, and repair of a broad range of biomedical devices and technologies. These tasks are carried out mainly independently, with minimal oversight, requiring a high level of technical expertise, professionalism, and accountability.

The Field Service Engineer II is expected to drive customer satisfaction through skillful and timely service execution, consistent achievement of key performance metrics, and effective communication with healthcare facilities and other stakeholders. You will utilize a variety of diagnostic tools and company systems to ensure efficient order management while maintaining rigorous adherence to company procedures regarding asset management, including technical equipment and company vehicles. In addition to supporting your territory, you will occasionally provide field support to adjacent team members to ensure business continuity and customer service excellence. This role demands flexibility in work hours, including the ability to work nonstandard hours and travel to various customer sites within the designated area.

In return, Draeger offers a competitive compensation package, including a targeted pay range from $31.97 to $38.37 per hour, with further variation depending on experience, skills, and market factors. Additional compensation includes eligibility for annual bonuses, overtime pay, and on-call pay. Draeger also provides an extensive benefits package, underscoring their commitment to supporting their employees’ well-being and professional growth. This is a chance to contribute significantly to a company that is committed to life-saving technology and to develop a meaningful career in biomedical service engineering.

Job Requirements

Associates in electronics or related discipline or equivalent combination of education and experience
Minimum of 2 to 4 years of experience in biomedical or electronic field service
Must have a valid drivers license and acceptable driving record
Must be available to work non-standard hours
Experience working independently while reaching assigned goals
Strong customer communication skills
Able to review service history and device log data to achieve repairs
Able to interpret technical documentation to diagnose and resolve equipment issues
Proficient with Microsoft Office and other business systems
Works independently and manages multiple priorities

Job Qualifications

Must have a valid drivers license and acceptable driving record
Must be available to work non-standard hours
Associates in Electronics or related discipline or equivalent combination of education and experience
Minimum of 2 to 4 years of experience in biomedical or electronic field service
Experience working independently while reaching assigned goals
Strong customer communication skills
Computer networking experience is preferred
Able to review service history and device log data to achieve repairs
Effective communicator with internal and external customers
Able to interpret technical documentation to diagnose and resolve equipment issues
Proficient with Microsoft Office and other business systems
Works independently and manages multiple priorities
Customer focused with a strong learning orientation
Demonstrates effective planning and execution skills

Job Duties

Performs preventative maintenance and recall service for all models within the territory
Diagnoses, evaluates, calibrates, and repairs nonfunctioning devices to OEM standards for assigned models
Installs new medical devices, demo units and loaners per OEM standards independently
Leverages available technology to manage service orders, access customer and equipment information, accurately document completed service work promptly, and utilize technical documentation and diagnostic tools
Consistently achieves assigned KPIs while adhering to all operational procedures and work instructions
Maintains full compliance with Field Service Engineer requirements including completing required training and managing calibrated test equipment
Maintains accountability for assigned company assets including vehicle, inventory, and test equipment
Works at varying locations and travel as required including nonstandard business hours
Occasionally responsible for up-skilling new team members