Bilingual Spanish Member Experience Associate- $24.60 + Commissions!

AAA, a reputable and leading organization in the automotive and travel industry, is dedicated to providing exceptional service and value to its members. Established with a commitment to safety, reliability, and outstanding customer care, AAA has expanded its reach across numerous locations, offering a wide range of services including roadside assistance, travel planning, insurance products, and more. As a trusted name recognized nationwide, AAA prides itself on fostering a collaborative work environment that values each team member's contribution towards delivering superior member experiences and achieving business goals. Employees benefit from a robust incentive structure, comprehensive benefits, and opportunities for professional growth within a supportive and dynamic company culture.

The Member Experience Associate (MEA) position at AAA is a vital role that focuses on delivering outstanding service and value to members through genuine care, personalized service, and meeting diverse needs across multiple branch locations. This role is perfect for individuals who thrive in dynamic, customer-facing environments and have a passion for sales and service. MEAs are directly responsible for achieving individual sales targets, contributing to the overall success of the branch while being measured as individual contributors. Their duties involve performing fundamental customer interactions such as member services, product sales, and other critical functions across various AAA business segments including DMV/MVD services, auto travel, insurance services, smart home security, and concierge offerings.

The role requires adaptability as MEAs rotate between branches depending on business needs, and it is essential for them to quickly learn and adjust to multiple product lines, services, and systems to provide seamless service wherever assigned. This position pays a competitive hourly rate of $24.50 plus commission, with branch hours typically from Monday to Saturday, including mandatory Saturday shifts. AAA values employees who demonstrate strong customer service orientation, active listening, and consultative sales skills, and who can effectively identify and recommend solutions tailored to members’ needs. The ability to maintain professionalism and flexibility while working in different branch environments is crucial.

Working with AAA also offers additional advantages such as participation in discretionary annual incentive plans, a matching 401k plan, and comprehensive benefits including medical, dental, vision, and wellness programs. Employees accrue paid time off and have access to paid holidays, volunteer hours, free AAA Classic Membership, product discounts, and tuition reimbursement programs, underscoring AAA's commitment to employee growth and satisfaction. With a focus on operational excellence, strong communication, teamwork, and sales effectiveness, the MEA role is an excellent opportunity for motivated professionals to build a rewarding career in a stable and respected company.