Bilingual Spanish Customer Service - Healthcare Remote
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.00 - $17.50
Work Schedule
Flexible
Weekend Shifts
Benefits
Paid training
Bilingual Pay
Overtime opportunities
early pay access
Health Insurance
Dental Insurance
Vision Insurance
Remote work environment
Professional Development
career growth
Job Description
Continuum Global Solutions is a leading customer care service provider, partnering with Fortune 500 companies worldwide to deliver exceptional support through its extensive global network of contact centers. The company excels in utilizing world-class voice, chat, email, and social technologies to enhance customer experiences. Known for its commitment to integrity, compliance, and respect for all individuals, Continuum Global Solutions fosters an inclusive work environment where diverse perspectives are embraced, and employees are empowered to learn, grow, and be fully themselves at work. The company maintains high standards of ethical conduct and professionalism, making it a trusted partner in the customer service industry. With a strong focus on creating meaningful customer experiences and making a positive impact one conversation at a time, Continuum Global Solutions offers career opportunities that align with purpose and passion.
This full-time remote position as a Bilingual Spanish Customer Service Representative is designed for individuals who are exceptional listeners, empathetic communicators, and problem solvers. In this role, you will provide support to callers with healthcare-related inquiries, including questions about coverage, plan information, service access, claim status, and account updates. You will engage with both members and providers, delivering accurate information with care and professionalism while navigating multiple systems efficiently. The role demands adherence to compliance requirements, privacy standards, and company processes to ensure quality and audit readiness.
As a valued member of the team, you will benefit from paid virtual training, health insurance options including medical, dental, and vision coverage, bilingual pay starting at $17 per hour with opportunities to earn up to $17.50, and overtime during peak business periods. The position requires a professional attitude, dependable attendance, and a courteous telephone manner. Applicants must have a quiet, dedicated workspace with high-speed, wired internet, a USB wired headset with noise-canceling microphone, and alignment with Pacific Time work schedules. Continuum Global Solutions supports its employees' professional development and career growth within a remote work environment, making it an excellent opportunity for those seeking a meaningful and flexible career in healthcare customer service.
This full-time remote position as a Bilingual Spanish Customer Service Representative is designed for individuals who are exceptional listeners, empathetic communicators, and problem solvers. In this role, you will provide support to callers with healthcare-related inquiries, including questions about coverage, plan information, service access, claim status, and account updates. You will engage with both members and providers, delivering accurate information with care and professionalism while navigating multiple systems efficiently. The role demands adherence to compliance requirements, privacy standards, and company processes to ensure quality and audit readiness.
As a valued member of the team, you will benefit from paid virtual training, health insurance options including medical, dental, and vision coverage, bilingual pay starting at $17 per hour with opportunities to earn up to $17.50, and overtime during peak business periods. The position requires a professional attitude, dependable attendance, and a courteous telephone manner. Applicants must have a quiet, dedicated workspace with high-speed, wired internet, a USB wired headset with noise-canceling microphone, and alignment with Pacific Time work schedules. Continuum Global Solutions supports its employees' professional development and career growth within a remote work environment, making it an excellent opportunity for those seeking a meaningful and flexible career in healthcare customer service.
Job Requirements
- Must be 18 years of age or older
- High school diploma or equivalent
- Bilingual fluency in Spanish and English
- Minimum of 6 months previous healthcare or related customer service experience preferred
- Ability to handle sensitive healthcare information confidentially
- Strong computer skills
- Willingness to work flexible shifts including evenings, weekends, and holidays
- Professional attitude and dependable attendance
- Dedicated, quiet, and secure workspace with high-speed wired internet
- USB wired headset with noise-canceling microphone
- Schedule alignment with Pacific Time
- Ability to work overtime as needed
Job Qualifications
- High school diploma or equivalent
- Bilingual fluency in Spanish and English
- Minimum of 6 months of healthcare call center, member service, provider service, pharmacy service, or related customer service experience preferred
- Exceptional customer service skills
- Active listening skills
- Verbal and written communication skills
- Strong computer proficiency with ability to navigate multiple applications
- Professional attitude and courteous telephone etiquette
- Ability to work flexible shifts including evenings, weekends, and holidays
- Schedule alignment with Pacific Time
Job Duties
- Actively listen to callers to understand their concerns and build rapport
- Provide accurate information related to healthcare plan services, eligibility questions, benefits, and member materials
- Assist callers with account-related updates and guide them through options and next steps
- Support members and providers by researching questions across multiple systems while maintaining engagement
- Use client-specific tools and documented procedures to resolve inquiries efficiently and accurately
- Follow compliance requirements, privacy standards, and established processes to support quality performance
- Document all interactions thoroughly and accurately in the appropriate systems
- De-escalate concerns with empathy, patience, and professionalism to simplify the healthcare experience
- Navigate multiple applications and resources with speed and accuracy in a remote call center environment
- Adapt to changing business needs and support additional call types or workflows as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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