Bilingual Spanish Call Center Sales Representative (English/Spanish)

AT&T is a globally recognized leader in communications and technology, dedicated to delivering innovative solutions that connect people and businesses across the world. With a rich history of over a century in the telecommunications industry, AT&T continues to evolve and lead with cutting-edge products and services. The company's commitment to innovation, customer service excellence, and community involvement has earned it a reputation as a premier employer and service provider. Based in Miami, Florida, this opportunity is a full-time role situated in a hybrid-remote environment located at 600 NW 79th Ave, Miami, FL 33126. Candidates selected for this position will be expected to work on-site 3-4 days per week and remotely 1-2 days per week, offering a flexible work-life balance while being part of a dynamic workplace.

The role of Premier Service Consultant is integral to AT&T's customer service and sales teams. This bilingual position, requiring fluency in both English and Spanish, offers candidates the chance to become the voice of AT&T, engaging directly with customers to provide exceptional service experiences. The Premier Service Consultant is responsible for facilitating customer acquisition, sales, service, and retention through meaningful interactions over calls, chats, and emails. The position is designed for individuals who thrive in a fast-paced environment and are passionate about delivering high-quality customer support while driving sales initiatives. Employees in this role can expect competitive compensation starting at $20.18 per hour plus commission, with uncapped earnings potential, enabling top performers to earn $62,280 or more annually dependent on geography, experience, and education.

This consultant role is more than just sales; it’s about building lasting relationships with customers by addressing their service needs, resolving issues related to billing, payments, and collections, and explaining product features in a clear and understandable way. Troubleshooting technical problems and escalating more complex issues to higher support teams are also key responsibilities. The daily tasks include identifying upselling opportunities, closing deals, and maintaining high customer satisfaction. AT&T supports its staff with paid training to ensure they have the knowledge and tools necessary to succeed and encourages flexibility with work schedules that may include nights, weekends, and overtime.

Beyond the role itself, AT&T offers a comprehensive benefits package that contributes to the overall well-being of its employees. Medical, dental, and vision coverage are included alongside retirement plans such as the 401(k). Employees enjoy exclusive discounts on AT&T products and services, including mobility plans, internet, and home phone services. The company values continuous learning and development, offering tuition reimbursement to support further education. Paid time off policies are generous, starting with one week of PTO after six months and increasing after a year, in addition to multiple company holidays and paid parental leave. Other benefits include adoption reimbursement, disability insurance, life insurance, supplemental benefits programs, employee assistance programs, and wellness initiatives.

Candidates interested in joining AT&T should be technologically prepared for this hybrid work environment. A dedicated home workspace with verified high-speed internet is essential for remote workdays, and adherence to workplace standards, including security and performance monitoring, is mandatory. AT&T fosters a diverse and inclusive culture, ensuring all hiring and employment decisions are free from discrimination, and accommodates individuals with disabilities. This is an excellent career opportunity for those looking to grow their experience in customer service, sales, and telecommunications technology, with career progression and training opportunities to help employees achieve their professional goals. Join AT&T as a Premier Service Consultant and be the trusted voice connecting customers to what's most important in their lives and businesses.