Bilingual Personal Banker

Houston, TX, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Equal opportunity employer

Job Description

First National Bank Texas (FNBT) is a well-established financial institution dedicated to providing top-notch banking services to its diverse clientele. With a strong presence in the banking industry, FNBT has built a reputation for reliability, customer service excellence, and community involvement. As an equal opportunity employer, FNBT values diversity and fosters an inclusive work environment that respects individuals from all backgrounds and walks of life. The bank offers a variety of financial products and services tailored to meet the unique needs of both personal and business customers. FNBT’s commitment to innovation and customer satisfaction drives its ongoing success and expansion in the competitive financial sector.

The role of a Teller at FNBT is essential in maintaining the high standards of service the bank is known for. This position involves working directly with customers in a fast-paced, sales-driven environment where exceptional customer service and accuracy are paramount. The Teller is responsible for managing cash transactions, processing deposits, and providing clients with a range of banking products and services. Additionally, the Teller will engage with customers to evaluate their banking needs and promote appropriate financial products, thereby contributing to the bank’s growth and customer satisfaction goals. This role requires adherence to established banking policies and procedures while working under the supervision of branch management. The Teller will also be accountable for meeting monthly new account production targets and partaking in sales activities including in-store prospecting. Physical demands include standing or walking for prolonged periods and handling cash transactions, sometimes involving lifting weights up to 50 pounds. FNBT offers a dynamic work environment where teamwork, integrity, and customer focus are highly valued. This position is well suited for individuals who thrive in high volume and sometimes stressful settings, are detail-oriented, and possess strong interpersonal skills. Employment at FNBT entails a commitment to punctuality and reliability, with schedules that may vary according to business needs. Overall, the Teller role is integral to the continued success and reputation of FNBT in delivering exceptional banking experiences to its customers.

Job Requirements

Required to stand or walk for extended periods depending on branch location
Ability to work in a high volume, stressful, and noisy environment
Ability to lift up to 50 lbs
Ability to operate computer and office machinery
Flexible schedule based on business needs
Regular and predictable attendance and punctuality
Must adhere to established bank policies and procedures

Job Qualifications

High school diploma or equivalent
Previous cash handling or banking experience preferred
Strong customer service and communication skills
Ability to work in a high volume, fast-paced environment
Basic computer proficiency
Ability to maintain accuracy in financial transactions
Multilingual abilities, especially Spanish, are a plus
Detail-oriented with strong organizational skills
Ability to work well under supervision and as part of a team
Sales experience or aptitude beneficial

Job Duties

Provide exceptional customer service involving receipt and payment of cash in a high volume sales environment
Evaluate customer relationships and offer bank products and services to new and existing account holders
Follow established bank policies and supervisor directions
Achieve personal monthly new account production targets
Participate in active sales and in-store aisle prospecting
Process deposits and payments according to bank procedures, ensuring accurate transaction recording and balancing operations
Receive and verify cash and checks for deposit, ensuring proper endorsements
Examine cash carefully to detect counterfeit checks and identification
Enter transactions into computer systems and issue customer receipts
Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
Process Western Union wires and cash advances
Cross-sell bank services and products
Provide bank services to a diverse customer base including Spanish speaking clients
Perform other bank-related tasks as assigned by supervisors
Maintain regular and predictable attendance and punctuality
Adhere to approval limits based on established authority levels