Bilingual Multi-Location Customer Service Specialist (Spanish)

Sherwin-Williams is a leading global manufacturer and distributor of paints, coatings, and related products. With a rich history spanning over 150 years, Sherwin-Williams has built a reputation for quality, innovation, and customer service excellence in the paint and coatings industry. The company operates numerous retail stores and wholesale branches that provide customers with a wide range of products designed to color and protect all kinds of surfaces. The company is committed to creating a positive impact through its products and services, helping to brighten and strengthen spaces in homes, businesses, and communities worldwide.

Sherwin-Williams is currently seeking a dedicated Customer Service Specialist to join their team on a full-time basis. The position is located within a 15-mile radius of Store #3194 at 155 E. Sunset Drive, Waukesha, WI 53189, offering a starting pay of $19.30 per hour or higher based on relevant experience. This role provides an excellent opportunity for individuals passionate about customer service and sales, particularly within the paint and coatings industry.

The Customer Service Specialist plays a critical role in delivering outstanding customer experiences by assisting wholesale and retail customers in selecting the right Sherwin-Williams products. The specialist is responsible for understanding customer needs, answering product-related questions, and recommending appropriate solutions. They are also charged with maintaining product and store quality standards, including visual merchandising and the upkeep of store equipment and displays. In addition, they are expected to meet sales goals by promoting various paints and coatings effectively.

This role involves direct interaction with customers, which may include minors, and requires handling cash, electronic payments, and sensitive personal information. As such, Sherwin-Williams performs criminal history reviews to safeguard the company, employees, customers, and community.

The company values the well-being of its employees and offers a supportive environment that prioritizes life balance, career growth, and community connection. Employees benefit from comprehensive rewards and benefits packages designed to enhance health, financial security, and overall quality of life. Career development is encouraged through training programs and opportunities to acquire new skills and advance within the organization.

As a Customer Service Specialist, candidates will engage in various responsibilities such as assisting customers in person and over the phone, processing sales transactions, maintaining inventory control, tinting and mixing paint products according to specifications, setting up product displays, and helping with deliveries if needed. The position requires attention to detail, strong communication skills in both English and Spanish, and physical capability to lift materials and work flexible hours, including evenings and weekends.

Sherwin-Williams is an Equal Employment Opportunity employer committed to diversity and inclusion. They comply with all applicable laws and regulations, including those related to fair hiring practices and providing priority referrals for protected veterans. The company maintains a transparent hiring process, emphasizing candidate security and privacy during application and recruitment phases.

For individuals passionate about customer service, sales, and the paint industry, this role offers the chance to join a respected company with a long-standing legacy. The position promises a dynamic work environment where employees are supported and encouraged to succeed, grow, and contribute to Sherwin-Williams’ mission of inspiring and improving the world by coloring and protecting what matters.