Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams is a leading company in the paint and coatings industry, dedicated to inspiring and improving the world by coloring and protecting what matters. With a strong reputation for innovation, quality products, and exceptional customer service, Sherwin-Williams serves both wholesale and retail customers. The company emphasizes a culture of stability, growth, and opportunity, empowering its employees to achieve their full potential while contributing to the success of the business and the satisfaction of its customers. Located at Store #707076 in Garland, TX, Sherwin-Williams offers a comprehensive environment that fosters career development and personal well-being.

The role of Customer Service Specialist at Sherwin-Williams is centered around creating a superior customer experience by engaging directly with wholesale and retail customers. Specialists will determine customers' needs, provide knowledgeable answers about Sherwin-Williams products, and recommend the best solutions. They are expected to resolve any customer concerns promptly to ensure maximum satisfaction. This position plays a vital role in maintaining high standards of product quality and store appearance, as well as achieving sales goals consistently. Responsibilities include assisting customers both in person and over the phone, processing sales transactions accurately, managing store inventory, and performing product tinting and mixing to customer specifications. This role involves direct contact with customers of various ages and access to cash, electronic equipment, personal information, and high-value merchandise. Sherwin-Williams requires a criminal history review to protect its operations and maintain safety.

Employees at Sherwin-Williams enjoy many benefits including a rewarding career path with opportunities for learning and growth, an inclusive team environment, and support for well-being and community involvement. The company offers flexible work options and a wide range of benefits designed to support health, retirement, and overall quality of life. Compensation for the Customer Service Specialist role is competitive and takes into account experience, skill sets, and certifications. Sherwin-Williams is an equal opportunity employer committed to diversity and inclusion, ensuring all qualified applicants receive fair consideration. The hiring process includes an online application, a digital video interview via HireVue, and a potential in-store interview. Sherwin-Williams is dedicated to providing a safe and secure hiring experience without soliciting sensitive personal information.