Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $18.00
Benefits
Health Insurance
Retirement Plan
Paid Time Off
Employee Discounts
Training and development opportunities
Flexible work schedule
Community Involvement Programs
Job Description
Sherwin-Williams is a leading global manufacturer and distributor of paints, coatings, and related products. Established with a strong foundation of quality and innovation, Sherwin-Williams aims to inspire and improve the world by coloring and protecting what matters. The company serves a diverse range of customers including wholesale and retail clients through an extensive network of stores, branches, and service locations across many regions. Sherwin-Williams is renowned for its commitment to customer satisfaction, product excellence, and professional growth opportunities for its employees. The culture focuses on inclusivity, support, and the development of skills aligned with both personal and professional aspirations.
The Customer Service Specialist role is a part-time position at Sherwin-Williams Store #723989 located at 1165 W Winneconne Ave, Ste A, Neenah, WI 54946. This role is essential in bridging the gap between customers and the wide range of Sherwin-Williams products. Customer Service Specialists engage with wholesale and retail customers to identify their specific needs, provide expert advice on appropriate products, handle inquiries, and recommend effective solutions tailored to customer requirements. They are vigilant in delivering prompt and courteous service, addressing any concerns swiftly to maintain maximum client satisfaction. The role also involves ensuring the store maintains high-quality visual standards, thereby enhancing the overall customer experience.
Customer Service Specialists perform a variety of functions including sales, product knowledge enhancement, and operational tasks such as order processing and inventory management. They strive to meet and exceed sales goals on monthly, quarterly, and yearly bases which is vital for store performance. Beyond sales, these specialists assist in daily store operations including stocking shelves, setting up displays, loading and unloading delivery trucks, and sometimes assisting in deliveries. Product expertise is critical, as they often tint and mix products according to precise customer specifications. Integrity and attention to detail in handling cash transactions, electronic equipment, and customer information underscore the responsibilities of the role.
Sherwin-Williams prioritizes employee well-being and career growth by offering a supportive environment, comprehensive benefits, and ongoing training opportunities. The company encourages a strong connection with the local community and fosters an inclusive workplace where diverse talents can thrive. The recruitment process features an online application, digital video interview, and in-store interview to ensure the best fit between candidates and the company’s culture and operational needs. Candidates can expect to grow with Sherwin-Williams in a role that challenges them to deliver excellence in customer service while contributing to the company’s legacy of quality and innovation.
The Customer Service Specialist role is a part-time position at Sherwin-Williams Store #723989 located at 1165 W Winneconne Ave, Ste A, Neenah, WI 54946. This role is essential in bridging the gap between customers and the wide range of Sherwin-Williams products. Customer Service Specialists engage with wholesale and retail customers to identify their specific needs, provide expert advice on appropriate products, handle inquiries, and recommend effective solutions tailored to customer requirements. They are vigilant in delivering prompt and courteous service, addressing any concerns swiftly to maintain maximum client satisfaction. The role also involves ensuring the store maintains high-quality visual standards, thereby enhancing the overall customer experience.
Customer Service Specialists perform a variety of functions including sales, product knowledge enhancement, and operational tasks such as order processing and inventory management. They strive to meet and exceed sales goals on monthly, quarterly, and yearly bases which is vital for store performance. Beyond sales, these specialists assist in daily store operations including stocking shelves, setting up displays, loading and unloading delivery trucks, and sometimes assisting in deliveries. Product expertise is critical, as they often tint and mix products according to precise customer specifications. Integrity and attention to detail in handling cash transactions, electronic equipment, and customer information underscore the responsibilities of the role.
Sherwin-Williams prioritizes employee well-being and career growth by offering a supportive environment, comprehensive benefits, and ongoing training opportunities. The company encourages a strong connection with the local community and fosters an inclusive workplace where diverse talents can thrive. The recruitment process features an online application, digital video interview, and in-store interview to ensure the best fit between candidates and the company’s culture and operational needs. Candidates can expect to grow with Sherwin-Williams in a role that challenges them to deliver excellence in customer service while contributing to the company’s legacy of quality and innovation.
Job Requirements
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able to read, write, comprehend, and communicate in English
- Must be able to read, write, comprehend, and communicate in Spanish
- Must have a valid, unrestricted driver’s license
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
- If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
- If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position
Job Qualifications
- Have at least a high school diploma or GED
- Have at least one year of experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint-related products
- Have previous work experience operating tinting and mixing equipment
Job Duties
- Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistent with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products as needed to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
Job Criteria
Experience
No experience required
Job Location
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