Bilingual Customer Service Representative-SDU-Work From Home-MUST LIVE IN SAN ANTONIO, TX

SMI is a respected leader in the technology sector specializing in human services. Founded as a family-owned and operated business over five decades ago, SMI has built its reputation by delivering state-of-the-art solutions to complex human service operations, primarily focusing on child support and related services. The company prides itself on a culture deeply rooted in teamwork, dedication, empowerment, and a strong work-life balance. With a diverse team of over 650 employees spread across multiple states in the United States, SMI has maintained its prominence through continuous innovation and commitment to client satisfaction. This environment fosters career growth and achievement, supported by competitive compensation and robust benefits. SMI's philosophy centers on the belief that employees and clients form an extended family, and this sense of community is a cornerstone of its business ethos. The company values individuals who are technical, creative, client-focused, and willing to go the Extra Mile in their roles.

The Customer Service Representative position at SMI offers a fulfilling, full-time remote role designed for individuals passionate about helping others and delivering exceptional service. This role involves direct interaction with customers, specifically child support customers and stakeholders, through calls and correspondence. Representatives are expected to adhere strictly to Standard Operating Procedures and contract requirements, ensuring every communication and transaction is properly documented and updated in both SMI and state systems. The position demands a strong understanding of customer service principles, child support policies, and payment processing, along with proficiency in modern office practices and software applications such as Microsoft Word and Excel. Bilingual fluency in English and Spanish is essential, reflecting SMI's commitment to serving diverse communities effectively.

This customer service role goes beyond basic support, requiring employees to interpret and apply relevant laws and regulations, maintain accurate records, and resolve issues efficiently with integrity and professionalism. Candidates must be able to work independently with minimal supervision, manage schedules effectively, and maintain confidentiality and discretion. The company offers a supportive and dynamic virtual work environment where coworkers feel like family, complemented by paid training and a predictable Monday through Friday schedule. Benefits kick in soon after employment starts, including health benefits, 401(k) plans, gym membership reimbursements, and ample career growth opportunities. SMI is committed to equal opportunity employment and maintains a drug-free workplace, welcoming veterans and spouses, reflecting its inclusive and ethical approach to hiring and workplace culture.