Bilingual Customer Service Representative

PFG Customized Distribution is a premier foodservice distribution company that caters to the unique requirements of many of America's most recognized national chain restaurants, including Cracker Barrel, TGI Friday's, Outback Steakhouse, Red Lobster, and Ruby Tuesday. The company specializes in providing customized attention and centralized contact for product lines, menu changes, and account coordination, ensuring that clients receive tailored service and efficient delivery solutions. Operating across the United States and in more than 40 countries worldwide, PFG Customized Distribution plays a vital role in the food distribution industry by delivering quality products and services that support the needs of its diverse customer base.

As a part of the Performance Food Group, PFG Customized Distribution upholds a strong commitment to diversity and equal employment opportunity, fostering a safe and inclusive working environment that values rewards, recognition, and respect. They offer competitive pay and benefits, including Day 1 Health and Wellness Benefits, an Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and other employee-centric programs aimed at promoting growth and job satisfaction. Employees enjoy opportunities for career advancement while performing essential work that supports America's food distribution system.

The Customer Service Representative role at PFG Customized Distribution is designed for individuals who are passionate about delivering exceptional customer service and ensuring seamless order processing. The position involves assisting customers with order entries and handling inquiries related to the company’s products and services. This role is critical in maintaining customer satisfaction by resolving problems promptly and efficiently while navigating a variety of operational scenarios where standard procedures apply. The representative will communicate professionally and effectively with customers, vendors, and co-workers to ensure accurate and timely responses to questions and requests.

This position requires a team-oriented mindset, with the ability to collaborate within the department and across the organization to fulfill any duties assigned. Key responsibilities include inputting customer orders and credits, managing order and invoicing information, providing assistance with product samples and special requests, and performing administrative tasks such as checking faxes and mail daily. The role also involves attending training sessions and customer service meetings to stay updated on company policies and enhance service quality.

Working in this position will require flexibility, as employees must be available Monday through Friday from 7 am until the end of their shift, with rotating Saturdays and holidays as needed. Bilingual candidates, particularly those proficient in English and Spanish, are encouraged to apply, reflecting the company’s dedication to serving a diverse customer base. With a minimum of 12 months of customer service experience in a warehouse, foodservice, or related industry, candidates will be well-prepared to contribute meaningfully in this role.

Overall, a Customer Service Representative at PFG Customized Distribution plays a vital role in supporting the foodservice industry by ensuring that orders are processed accurately and customers receive exemplary service. By joining this dynamic team, employees become part of a trusted organization that values inclusion, career development, and a positive work culture.