Bilingual Customer Service Representative

PFG Customized Distribution is a prominent subsidiary of Performance Food Group, dedicated to meeting the unique needs of some of America’s most renowned national chain restaurants. These include well-known names like Cracker Barrel, TGI Friday’s, Outback Steakhouse, Red Lobster, and Ruby Tuesday. The company specializes in providing customized attention and serving as a centralized point of contact for product lines, menu changes, and account coordination. With a broad reach across the United States and into more than 40 countries worldwide, PFG Customized Distribution plays a critical role in the food distribution industry, ensuring that restaurant partners receive timely and accurate support to maintain seamless operations and customer satisfaction.

PFG Customized Distribution is committed to offering competitive pay and comprehensive benefits from day one, including health and wellness benefits, an employee stock purchase plan, 401K employer matching, education assistance, and paid time off. Beyond financial incentives, the company fosters growth opportunities for employees by engaging them in essential work supporting America’s food distribution system. The organization also prides itself on maintaining a safe and inclusive working environment that cultivates a culture of rewards, recognition, and respect among its workforce.

The role of Customer Service Representative at PFG Customized Distribution is pivotal in maintaining strong relationships with customers and ensuring their satisfaction as a trusted distributor. This position involves assisting customers with order entries, addressing inquiries, solving problems efficiently, and managing various operational tasks within a standardized framework. The role demands professionalism in communicating and interacting with customers, vendors, and co-workers, ensuring that all questions are answered accurately and promptly. The customer service representative acts as a vital team member, striving to support the company’s objectives and provide exemplary service.

Key responsibilities include processing customer orders and credits, accurately inputting order and invoicing information, and assisting customers with order-related problems. The position also requires working closely with vendors to request samples for customers, performing daily administrative tasks such as checking faxes and mail, writing sample requests and special orders, and attending training and customer service meetings. The role is dynamic and requires flexibility, as the representative may be assigned additional duties to best serve company needs.

Candidates should possess a high school diploma or GED equivalent, with at least 12 months of customer service experience in a warehouse, foodservice, or related industry. Bilingual skills in English and Spanish are highly valued. The role requires availability to work Monday through Friday from 7 am until the end of the shift, along with rotating Saturdays and holidays as needed.

Performance Food Group and its subsidiaries are committed to equal employment opportunity and maintain a workplace inclusive of diverse backgrounds and protected characteristics. The company adheres strictly to all applicable local, state, and federal laws, promoting fairness and respect throughout its operations. Through this commitment, PFG Customized Distribution ensures a supportive environment where employees can thrive and contribute meaningfully to the company’s success.