Bilingual Customer Service and Sales Representative - Spanish-English - Remote USA

TTEC is a renowned global consulting, technology, and managed services company that specializes in helping leading brands deliver smarter, more human customer experiences through the power of data, artificial intelligence, and advanced technology. With a commitment to connecting people and brands every day, TTEC stands out as an industry leader by emphasizing the importance of the talent behind every customer interaction. This dedication has earned TTEC the prestigious Great Place to Work\u00ae certification in the United States, reflecting the company's positive culture, inclusive environment, and employee-centered approach. As a company, TTEC strongly values diversity, equal opportunity, and fostering a workplace where every employee feels valued, included, and comfortable being their authentic selves. Their commitment to these principles is woven into their mission to not only deliver excellent service and technology but also to bring humanity to the business world.

This specific opportunity at TTEC is for a Spanish-English Bilingual Customer Service and Sales Representative who will work remotely. The position is geared towards individuals passionate about helping others and looking to advance their career by becoming a Licensed Healthcare Insurance Agent. This role is unique in that TTEC invests in your professional growth by providing paid training, covering all licensing fees, and supporting continuing education. Candidates will have the chance to prepare for and take their state insurance exam while earning a base wage of $16.00 per hour during the study period. After obtaining the license, employees can look forward to increased base pay and eligibility for performance-based bonuses. This role is remote and exclusively available to residents in select states including Arizona, Florida, Georgia, Idaho, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, and Utah, with specific exclusions detailed on the company's job site.

Your responsibilities in this role will include assisting customers in understanding insurance coverage options and helping them choose products that meet their personal needs. You will provide full lifecycle customer service and sales, which may involve answering inbound calls or conducting outreach for follow-ups. Success in this role comes from responding to customer inquiries with empathy, active listening, and efficient problem-solving while identifying opportunities to upgrade products or services to better serve clients. The company values team members who bring integrity, strong computer navigation skills for remote work, and a sincere desire to provide compassionate help. TTEC supports you every step of the way with instructor-led online training featuring webcam interactions to foster meaningful connections, ongoing individualized coaching, and access to thousands of free training courses to help you succeed. Reporting to a Team Lead, you will be an integral part of a global team committed to delivering exceptional customer experiences while nurturing your professional development and growth.