Bicycle Service Manager

Trek is a renowned leader in the bicycle industry, committed to building high-quality products and fostering a culture of incredible hospitality and customer care. The company prides itself on creating an exceptional work environment where employees feel valued, encouraged to grow, and supported to achieve their full potential. Trek’s mission is to get more people on bikes, which not only enhances individual health and happiness but also helps change the world by promoting sustainable transportation. With a strong focus on innovation and customer satisfaction, Trek offers a dynamic and friendly workplace where employees can thrive and contribute to meaningful work. The company is deeply invested in its team members, offering extensive benefits and growth opportunities that recognize and reward dedication and performance.

The role of Service Manager at Trek Store Ventura is a vital position responsible for leading the operations of the store’s Service Center. As the primary service advisor and operations lead, the Service Manager plays a crucial role in shaping every customer’s experience by overseeing the workflow, staffing, and performance metrics of the service team. This leadership position demands excellent communication skills, a hands-on approach to management, and the ability to seamlessly integrate sales and service to deliver Trek’s signature hospitality. The Service Manager is accountable for all decisions regarding service costs, team training, and order organization, ensuring the department operates efficiently and maintains high standards of cleanliness and safety.

This position calls for a proactive leader who is energized by challenges and committed to developing team members and improving operational efficiencies. The Service Manager must be adept at analyzing service reports, anticipating the needs of the shop, and collaborating with the sales team to ensure that bikes are assembled, delivered, and ready for customers promptly. The role also involves writing a significant portion of work orders and maintaining clear and consistent communication with customers to uphold the company’s reputation for outstanding service. Compensation for this hourly role ranges from $22.00 to $27.00, reflecting the responsibility and experience required.

Trek values a positive, motivated mindset, great hospitality skills, and a drive for continuous learning and improvement. The ideal candidate will bring at least three years of bicycle service center experience and demonstrate leadership qualities that foster team motivation and excellence. This role offers a unique opportunity to be part of a passionate team dedicated to making a positive impact through cycling while expanding professional skills in a supportive, fun, and flexible work culture.