Bell/Valet - Lodge at Snowbird

West Jordan, UT, USA|Onsite

Job Overview

Employment Type

Seasonal

Compensation

Hourly

Range $11.75 - $18.75

Work Schedule

Standard Hours

Flexible

Benefits

ski pass

Comp tickets

Employee Discounts

401K with company match

Discounts with Powdr partners

Paid Time Off

employee dining discounts

Job Description

Snowbird is a renowned resort located in the heart of the Wasatch Mountain Range in Salt Lake City, Utah. Known for its breathtaking views and challenging terrain, Snowbird offers an exceptional experience to outdoor enthusiasts and guests year-round. The resort boasts unique summer and winter seasons, providing diverse recreational activities and amenities that attract visitors from around the globe. Snowbird is not just a destination but a community that values its employees, who share a deep passion for the mountains and outdoor lifestyle. The resort offers various employment opportunities including full-time, part-time, seasonal, and multi-seasonal positions, fostering a dynamic and inclusive work environment. Employees enjoy a range of benefits and perks that enhance both their professional and personal lives.

The Bell/Valet position at The Lodge at Snowbird is a key role that supports guest services by assisting visitors with their luggage and transportation needs. This seasonal role, reporting to the Lead Bellman, involves a variety of duties that ensure guests receive a seamless and enjoyable experience from arrival to departure. Responsibilities include escorting guests to their rooms, careful handling and delivery of luggage, providing information about the resort's features and local attractions, shuttle services within the resort, vehicle parking and retrieval, and answering guest inquiries with professionalism and courtesy. The role demands a commitment to guest service excellence, physical stamina to handle luggage and snow-related tasks, and the ability to work efficiently under varying weather conditions and busy periods. Candidates must be reliable, mature, and possess good communication skills, along with the ability to use sound judgment independently within company guidelines. This position requires availability for shifts that span early mornings to late evenings, including weekends and holidays, with options for full-time or part-time employment. Snowbird values a high level of professionalism and expects Bell/Valets to be visible ambassadors of the hotel, maintaining a welcoming atmosphere and supporting other departments as needed. This role is ideal for individuals passionate about outdoor environments and delivering exceptional guest experiences in a beautiful mountain setting.

Job Requirements

High school diploma or equivalent
Six months of job-specific work experience
At least 21 years of age
Valid driver license with clean motor vehicle record
Ability to read, write, and communicate effectively
Basic arithmetic skills
Reliability and maturity
Ability to work independently
Exercising judgment within policy guidelines
Problem-solving skills
Understanding of other Snowbird operations
Responsibility for own actions
Pleasant interaction with guests and employees

Job Qualifications

High school diploma or equivalent
Six months of job-specific work experience demonstrating competence
Must be at least 21 years of age
Valid driver license with clean motor vehicle record
Excellent communication skills including reading, writing, and speech
Ability to perform arithmetic accurately
Reliability and maturity with ability to work with minimal supervision
Strong problem-solving skills and judgment within policy guidelines
Understanding of Snowbird operations
Ability to interact pleasantly with guests and colleagues
Strong teamwork and interpersonal skills

Job Duties

Escort incoming hotel guests to rooms and assist with luggage
Ensure luggage safety and proper handling
Deliver luggage to guest rooms within 15 minutes of arrival
Place luggage on luggage rack and offer further assistance and information
Collect luggage within 8 minutes of guest departure request
Adhere to master key usage procedures
Provide visible and available assistance in the lobby
Use guest names and maintain eye contact
Assist in keeping work area neat and clean
Provide valet service including parking and retrieving vehicles and directing traffic
Answer telephone promptly with clear and pleasant greeting
Keep records of service calls and maintain bell desk log sheets
Demonstrate personal guest service excellence
Act as an ambassador for the hotel maintaining professionalism
Perform snow removal and salting walkways and parking areas
Assist with lot clearing
Conduct shuttle runs within the resort
Occasionally travel to Salt Lake Valley as required