Bellman/Valet

HEI Hotels and Resorts is a distinguished hospitality company committed to fostering a diverse and inclusive workplace. They place high value on U.S. military experience and encourage all qualified military candidates to apply for their positions. HEI Hotels and Resorts offers comprehensive benefits aimed at supporting the physical, mental, and financial wellness of their employees. With competitive medical, dental, and vision insurance programs, as well as vacation, sick, and holiday leave, they prioritize employee well-being. The company also provides pet insurance, life insurance options, disability plans, a 401(k) savings plan with matching funds, and discounts through their "YouDecide" program and hotel room discounts. HEI Hotels and Resorts emphasizes equal opportunity employment, ensuring all qualified applicants are evaluated fairly regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

The Bellperson position at HEI Hotels and Resorts plays a vital role in delivering exceptional guest service and enhancing the overall guest experience from arrival to departure. The primary responsibility of this role is to welcome guests warmly, assist with their luggage, and provide clear information about hotel facilities, amenities, and local events. Bellpersons maintain the lobby area’s appearance and serve as the friendly, alert presence guests can rely on during their stay. This role also involves handling luggage storage, posting daily event and entertainment boards, maintaining communication through shift logs, and delivering messages to guest rooms.

Additionally, Bellpersons support front desk operations by assisting with key inventory management and provide valued guest services such as timely airport pick-ups and drop-offs. The role may sometimes require performing valet duties and other job-related tasks as assigned. This position demands physical stamina to handle luggage up to 75 pounds, the ability to stand, walk, bend, kneel, and communicate effectively with guests and team members. A valid and clean driving record is necessary for operating vans, limousines, and automobiles. The Bellperson not only contributes to the efficient functioning of the hotel but also significantly impacts guest satisfaction by being courteous, proactive, and well-informed.

The hourly wage for this position ranges from $11.50 to $12.00, and while it does not include tips or discretionary bonuses, HEI Hotels and Resorts offers several benefits, making it an attractive employment opportunity for individuals seeking a career in the hospitality industry. This role is ideal for candidates passionate about customer service and hospitality, who are eager to support a team-oriented environment and contribute positively to guests’ memorable experiences during their stay.