Bell Person

HHM Hotels is a renowned hospitality company dedicated to providing exceptional service and memorable experiences to guests across its portfolio of properties. As a leading name in the hotel industry, HHM Hotels focuses on combining comfort, convenience, and outstanding customer care to exceed guest expectations at every touchpoint. The company thrives on a culture of excellence, continuous growth, and sustainability, aligned with modern hospitality trends and innovative service practices. From luxurious accommodations to comprehensive amenities, HHM Hotels makes every guest stay comfortable and enjoyable, fostering a welcoming environment that encourages repeat visits and customer loyalty.

The Bell Captain/Guest Service Agent role at HHM Hotels is a pivotal position designed for individuals passionate about delivering exceptional guest service and hospitality. This role is primarily responsible for greeting guests warmly at the hotel entrance, assisting with the transportation and storage of luggage, and offering a variety of guest services that enhance the overall guest experience. The Bell Captain/Guest Service Agent acts as a hospitable ambassador of the hotel, setting the tone for a pleasant stay right from the moment guests arrive. Duties also involve loading and unloading luggage carts, tagging and storing luggage securely, escorting guests to their rooms, and providing an overview of available hotel services and amenities to ensure guests feel well-informed and comfortable.

This role provides a clear and structured career growth path, allowing motivated individuals to advance from Bell Captain or Guest Service Agent to positions such as Concierge, Guest Services Manager, Assistant General Manager (AGM), or General Manager. This progression reflects the company’s commitment to internal development and rewarding talent that demonstrates dedication, skill, and leadership potential. Additionally, the role requires assisting guests with room changes, making deliveries to guest rooms, stocking pantry items when necessary, and maintaining updated guides and brochures on local attractions and transportation. In situations of staff shortages, the individual may perform house attendant functions, emphasizing the teamwork and flexibility valued by HHM Hotels.

Guest satisfaction is central to the position, with an emphasis on increasing departmental and overall guest satisfaction scores. Employees are expected to follow safety guidelines, including using protective equipment and adhering to MSDS and OSHA standards, while also supporting the company’s EarthView sustainability program through eco-friendly practices. The work environment is dynamic, with varied schedules that may include holidays, weekends, and alternate shifts. Physical requirements involve standing for extended periods, walking, pushing, lifting up to 50 pounds, bending, and reaching.

HHM Hotels offers competitive wages for both full-time and part-time opportunities, alongside comprehensive benefits such as medical, dental, and vision insurance, paid time off, a 401k company match, and more. The company also supports employee well-being through access to TELUS Health, travel discounts, commuter benefits, and professional development programs. By joining HHM Hotels as a Bell Captain/Guest Service Agent, individuals become part of a team that lives by the core beliefs: People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It. If you are enthusiastic about hospitality, enjoy helping others, and want to build a rewarding career in the hotel industry, this role offers an excellent opportunity to grow and thrive in a supportive and visionary company.