Job Overview
Compensation
Hourly
Range $12.25 - $16.75
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program
Job Description
Fantasy Springs Resort Casino is a renowned hospitality establishment that offers an exceptional gaming and leisure experience. Located in a vibrant area, it combines the excitement of a world-class casino with the comforts of a luxury resort, making it a premier destination for local visitors and tourists alike. With a commitment to guest satisfaction and a focus on delivering outstanding service, Fantasy Springs Resort Casino upholds high standards to ensure an enjoyable and memorable stay for all guests. The resort features a variety of amenities including fine dining, entertainment venues, and recreational activities, which contribute to its reputation as a top-tier hospitality provider.
The position of Bell Person at Fantasy Springs Resort Casino is an essential role focused on enhancing the guest experience through attentive and personalized services. This role involves greeting and assisting guests with their baggage during check-in and check-out processes, providing ongoing assistance as requested throughout their stay. The Bell Person acts as a key support figure within the hospitality team, offering knowledge, cooperation, and a friendly presence that contributes to a welcoming environment. Beyond handling luggage, the Bell Person also supplies guests with information about on-site facilities and upcoming events to ensure they are well-informed and comfortable during their visit.
This role requires maintaining a safe and healthy atmosphere for both guests and colleagues, underlining the importance of responsibility and attentiveness in everyday duties. The Bell Person will often be the first point of contact for arriving guests, so presenting a positive impression of the establishment and exemplifying excellent customer service skills is paramount. The position demands multitasking abilities, including managing electronic communication devices and assisting in training new team members. Occasionally, the role may require working overtime to support departmental objectives and ensure smooth operations.
While the essential duties are defined, the responsibilities may evolve to align with the company’s business needs, emphasizing flexibility and adaptability. This role does not include supervisory responsibilities, focusing instead on delivering hands-on support and direct guest interaction. It is a full-time, customer-facing position that plays a pivotal role in creating an inviting, efficient, and professional atmosphere within the casino and resort environment.
The position of Bell Person at Fantasy Springs Resort Casino is an essential role focused on enhancing the guest experience through attentive and personalized services. This role involves greeting and assisting guests with their baggage during check-in and check-out processes, providing ongoing assistance as requested throughout their stay. The Bell Person acts as a key support figure within the hospitality team, offering knowledge, cooperation, and a friendly presence that contributes to a welcoming environment. Beyond handling luggage, the Bell Person also supplies guests with information about on-site facilities and upcoming events to ensure they are well-informed and comfortable during their visit.
This role requires maintaining a safe and healthy atmosphere for both guests and colleagues, underlining the importance of responsibility and attentiveness in everyday duties. The Bell Person will often be the first point of contact for arriving guests, so presenting a positive impression of the establishment and exemplifying excellent customer service skills is paramount. The position demands multitasking abilities, including managing electronic communication devices and assisting in training new team members. Occasionally, the role may require working overtime to support departmental objectives and ensure smooth operations.
While the essential duties are defined, the responsibilities may evolve to align with the company’s business needs, emphasizing flexibility and adaptability. This role does not include supervisory responsibilities, focusing instead on delivering hands-on support and direct guest interaction. It is a full-time, customer-facing position that plays a pivotal role in creating an inviting, efficient, and professional atmosphere within the casino and resort environment.
Job Requirements
- Must be at least 18 years of age
- must be fluent in English oral and written communication
- comfortable in customer service and multi-tasking
- must be able to lift and carry up to 50 lbs
Job Qualifications
- Customer service skills
- high school diploma or general education degree (GED)
- competent in oral and written communication and reading comprehension in English
- bi-lingual ability in Spanish is a plus
- ability to handle multiple tasks of varying priority and deadlines simultaneously
- mathematical skills including addition, subtraction, multiplication, and division
- computer proficiency with Microsoft Operating System, MS Word, Excel, and Outlook
- physical ability to stand for long periods and perform various physical activities
- strong ethics with respect to anti-discrimination laws
- ability to follow organizational policies and procedures consistently
- dependable with consistent attendance and punctuality
- adherence to health and hygiene standards and uniform requirements
Job Duties
- Assist with all aspects of guest services and present a positive impression of the establishment
- provide information and service to guests in the absence of a concierge
- supply information to guests regarding on-site facilities
- be aware of bulletins for upcoming events and groups
- communicate information between shifts to ensure job thoroughness to meet department objectives
- assist in the training of new Bell Person and job duties and procedures
- receive and store guest luggage in an orderly manner
- able to use electronic communication devices
- respect and protect guest privacy
- maintain the upkeep of equipment
- must be able to multitask
- may be required to work overtime
Job Criteria
Experience
No experience required
Job Location
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