Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $10.00 - $19.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Training and development opportunities
recognition programs
retirement plans

Job Description

Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to providing exceptional guest experiences through an innovative and heartfelt approach to service. As one of the world's largest and most respected hotel companies, Marriott International encompasses a broad portfolio of brands, including Marriott Hotels and JW Marriott. Marriott Hotels specifically are renowned for elevating the art of hospitality by continually innovating while preserving the comfort and familiarity guests expect from a trusted name. JW Marriott, part of Marriott's luxury portfolio, operates over 100 prestigious properties in gateway cities and distinctive resort locations worldwide. The brand is dedicated to fostering an environment where associates come first, supporting their holistic well-being and professional growth.

We are currently seeking Guest Service Support Experts to join our dynamic team. This role is vital in ensuring smooth food and beverage operations, contributing directly to the guest experience. Unlike traditional service roles that focus solely on the transactional aspect of food and drink, this position emphasizes creating a memorable, unique experience for guests. Guest Service Support Experts take initiative in various tasks such as setting tables, assisting kitchen staff, maintaining cleanliness in work areas, and replenishing supplies. All these activities combine to make transactions seamlessly integrated into the guest experience.

The role demands a high level of professionalism in appearance and communication while strictly adhering to company policies and safety standards. Physical stamina and mobility are essential, as the job requires standing, walking, and moving across various surfaces for extended periods. It also involves handling objects up to 25 pounds independently and up to 50 pounds with assistance, including bending, twisting, pulling, and stooping motions throughout the workday. These responsibilities, along with other reasonable duties as assigned, are crucial to delivering impeccable service that meets Marriott's quality standards.

This position does not require prior related work experience, making it accessible to individuals eager to begin a career in the hospitality industry. Experience in food and beverage settings is preferred but not mandatory, and no supervisory experience or certifications are required. Education requirements consist of a high school diploma or GED equivalent. Marriott International's commitment to diversity and equal opportunity ensures a welcoming environment where differences are valued and celebrated. Guests benefit from the company's dedication to inclusion, which extends to protecting rights related to disability, veteran status, and other legally protected categories.

Joining Marriott Hotels means becoming part of a global team that takes pride in delivering "Wonderful Hospitality. Always." Employees enjoy opportunities for training, development, and recognition, all within a supportive workplace that nurtures personal and professional growth. JW Marriott, in particular, offers associates a luxurious work environment paired with a community spirit. With a focus on mindfulness and well-being, JW Marriott illustrates its dedication to the principle that treating employees well is the foundation for treating guests exceptionally—known as The JW Treatment™.

In summary, the Guest Service Support Expert plays a pivotal role in the hospitality chain by supporting food and beverage operations and ensuring that every guest interaction is marked by warmth, efficiency, and attention to detail. This position offers a unique opportunity to start a career with a world-leading brand known for quality, continuous innovation, and workplace inclusivity. Whether you are just beginning your professional journey or seeking to grow within the hospitality sector, Marriott Hotels and JW Marriott provide the ideal environment to be your best self while contributing to exceptional guest experiences.

Job Requirements

  • high school diploma or GED equivalent
  • no prior work experience required but preferred in food and beverage settings
  • ability to stand, walk, and move for long durations
  • capability to lift and carry up to 25 pounds independently and up to 50 pounds with assistance
  • reliable and punctual
  • ability to adhere to company policies and safety guidelines
  • good communication skills

Job Qualifications

  • high school diploma or GED equivalent
  • previous experience in a food and beverage environment preferred
  • no supervisory experience required
  • strong communication skills
  • ability to work on feet and perform physical tasks for extended periods
  • commitment to professional appearance and behavior
  • willingness to follow safety protocols strictly

Job Duties

  • set tables as required
  • assist kitchen staff with various tasks
  • clean work areas diligently
  • replenish food and beverage supplies regularly
  • maintain adherence to safety standards
  • communicate professionally and courteously with guests and team members
  • perform physical tasks involving lifting, carrying, and moving objects up to specified weights
  • follow company policies and procedures consistently

Job Criteria

Experience

No experience required


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