Bartender

Cleveland, OH, USA|

Job Overview

Employment Type

Full-time

Benefits

Dining and carryout discount

Retail wine discount

Discount on retail and private events

Monthly wine tastings for two

Medical

Dental

Vision

telehealth

401K with company match

Paid Time Off

flexible schedules

early pay access

Wellness and mental health support

Wine and Culinary Education

Career Growth Flight Plan

Team member rewards

Milestone recognition

Referral bonuses

Job Description

Cooper's Hawk is a distinguished hospitality establishment that combines the allure of a Napa-style tasting room with a full-service restaurant, bar, and private event space. The company is recognized for offering a modern-yet-casual dining experience meticulously crafted to complement its award-winning wines. Each dish is made from scratch, designed to provide pairings that elevate the enjoyment of their wine offerings, creating a seamless experience for guests who appreciate fine dining and exceptional beverages. Cooper's Hawk is also home to one of the largest wine clubs in the world, providing members with exclusive access to premium wines, curated dining experiences, and unique travel opportunities. Since its inception in 2005, Cooper's Hawk has expanded its brand presence by introducing Piccolo Buco, a concept that brings vibrant Roman flavors to its loyal customer base. This combination of culinary innovation, premium wine selection, and lifestyle branding sets Cooper's Hawk apart in the hospitality industry, highlighting its commitment to quality and guest satisfaction.

As a Bartender at Cooper's Hawk, the role extends far beyond simply serving drinks. This position is crucial in creating memorable guest experiences by bringing warmth, expertise, and craftsmanship to every interaction. The bartender is the face of the bar, responsible for engaging with guests in a friendly and knowledgeable manner, ensuring that each pour, garnish, and smile contributes to a genuine connection. Key responsibilities include maintaining a fully stocked and organized bar, ensuring adherence to the company's beverage standards, and educating guests about the extensive offerings, including the prestigious Wine Club. Success in this role is driven by preparation, accountability, teamwork, and personalized service that anticipates and exceeds guest expectations.

The position suits individuals who thrive in fast-paced environments and are passionate about the art of mixology and wine. Cooper's Hawk values strong communication skills, the ability to multitask, and a dedication to continuous learning about beverages and food pairings. Employment with Cooper’s Hawk comes with a comprehensive benefits package, including substantial discounts on dining, carryout, retail wine, and private events, as well as medical, dental, vision, telehealth coverage, and 401(k) with company match. Paid time off, flexible schedules, wellness and mental health support, career development opportunities, and various employee rewards further enhance the appeal of working at Cooper’s Hawk. This role offers an exceptional opportunity to grow within a company that fosters a community-driven atmosphere and embraces a lifestyle brand that celebrates the joy of wine and dining.

Job Requirements

Must represent Cooper's Hawk values
Minimum of 1 year bartending experience in a high-volume restaurant or bar preferred
Strong communication and guest engagement skills
Ability to multitask and work in a fast-paced environment
Basic wine knowledge is a plus
willingness to learn is a must
Ability to stand and walk up to 10 hours per shift
Ability to lift and carry up to 50 pounds
Flexibility to work evenings, weekends, and holidays

Job Qualifications

Must represent Cooper's Hawk values
Minimum of 1 year bartending experience in a high-volume restaurant or bar preferred
Strong communication and guest engagement skills
Ability to multitask and work in a fast-paced environment
Basic wine knowledge is a plus
willingness to learn is a must
Ability to stand and walk up to 10 hours per shift
Ability to lift and carry up to 50 pounds
Flexibility to work evenings, weekends, and holidays

Job Duties

Show up ready: come prepared, stay sharp, and start strong
Arrive prepared with your station stocked, garnishes prepped, and all tools in working order
Maintain full knowledge of Cooper's Hawk food, drink, and wine menus, as well as steps of service
Ensure opening and mid-shift checklists are completed so the bar is ready for guests from the start
Understand the Wine Club perks and benefits, and be ready to educate and invite our guests to the largest wine club community in the world
Own what you see: take responsibility, jump in, and do what needs to be done
Keep your bar area clean, organized, and guest-ready throughout the shift
Wash and sterilize glassware as needed to prevent delays in service
Step in to assist with retail, Wine Club, or other team tasks when you notice a need
Stay in sync: communicate often, move with your team, and keep service flowing
Communicate clearly with servers, food runners, hosts, and the kitchen to ensure orders are accurate and timely
Follow Cooper's Hawk recipes and portion standards consistently
Complete closing duties to set the next shift up for success
Make it personal: be genuine, listen well, and tailor the experience
Greet each guest warmly, using their name when possible, and engage in friendly conversation
Offer thoughtful wine, cocktail, and food recommendations based on guest preferences
Actively educate guests about the Cooper's Hawk Wine Club and invite them to join
Add a touch: go beyond the expected to create memorable moments
Present beverages with attention to detail, from creative garnishes to polished glassware
Go beyond expectations with small gestures that make each guest feel valued
Keep expanding your knowledge of wine, cocktails, and Cooper's Hawk offerings to enhance the guest experience