Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Employee assistance program
Diversity and inclusion initiatives

Job Description

Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to delivering exceptional guest experiences and fostering inclusive work environments. Renaissance Hotels, a distinguished brand within the Marriott portfolio, captures the spirit of discovery by inviting guests to explore the unexpected and immerse themselves in the local culture. Situated in Plano, Texas, Renaissance Hotels strives to create memorable, vibrant experiences that go beyond just dining or lodging, emphasizing the essence of the local neighborhood and culture.

The position available is for a Guest Service Expert within Renaissance Hotels, operating under Marriott International. This is a full-time, non-management role based at 6007 Legacy Dr, Plano, Texas. This opportunity offers a unique chance to engage directly with guests, making each interaction unforgettable through proactive service and attention to detail. Guest Service Experts play a pivotal role by setting tables, communicating with the kitchen staff, serving guests with enthusiasm, and maintaining cleanliness and organization throughout the work areas and storage spaces. Beyond the traditional food and beverage service duties, the role is centered on curating an all-encompassing experience for guests that leaves a lasting impression.

The role demands a high level of initiative, professionalism, and physical stamina. Service experts must navigate a dynamic work environment, standing and walking for extended periods, moving around uneven or slippery surfaces, handling objects up to 50 pounds without assistance, and performing various physical movements such as bending, stretching, and crouching. Equally important is the adherence to company policies, maintaining quality standards, and ensuring that personal appearance and communication remain professional at all times.

As a Guest Service Expert, your contributions go far beyond standard service; you become a key element in transforming transactions into memorable guest experiences. You will be part of a diverse, global team dedicated to delivering excellence and embracing a culture that celebrates diversity and inclusion. Marriott International is committed to equal employment opportunities and fosters a workplace where all associates feel valued and respected regardless of their background.

Joining the Renaissance Hotels team means immersing yourself in a culturally rich environment that values both personal growth and professional excellence. This role enables you to be part of a global network, offering opportunities to thrive and develop within the hospitality industry. If you are passionate about providing outstanding guest service, enjoy a fast-paced environment, and want to work with a renowned brand that prioritizes both guest satisfaction and employee success, this position is an excellent fit for you. Be ready to explore, engage, and elevate the guest service experience to new heights while building a rewarding career with Marriott International's Renaissance Hotels.

Job Requirements

  • High school diploma or GED equivalent
  • Less than one year of related work experience
  • No supervisory experience required
  • Ability to perform physical tasks including standing, walking, lifting, bending
  • Willingness to follow company policies and procedures
  • Professional appearance
  • Strong communication skills

Job Qualifications

  • High school diploma or GED equivalent
  • Less than one year of related work experience
  • No supervisory experience required
  • Strong customer service skills
  • Ability to work on feet for extended periods
  • Good communication skills
  • Ability to perform physical tasks as required

Job Duties

  • Set tables for guests
  • Communicate effectively with kitchen staff
  • Interact with and serve guests
  • Clean and organize work and storage areas
  • Follow company guidelines and procedures
  • Maintain professional appearance and communication
  • Perform physical tasks such as lifting and moving objects under 50 pounds

Job Criteria

Experience

Entry Level (1-2 years)


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