Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Career advancement opportunities
Job Description
Renaissance Hotels is a distinctive and dynamic brand under the globally renowned Marriott International umbrella. Known for delivering unique and immersive experiences, Renaissance Hotels invites guests to explore the authentic flavors and cultures of the neighborhoods they visit. This innovative approach positions Renaissance Hotels not merely as a place to stay but as a launchpad for adventure and discovery. Located at 6007 Legacy Dr, Plano, Texas, this particular hotel embodies the Marriott ethos of exceptional customer service paired with cultural depth, creating memorable stays characterized by both comfort and excitement. As a part of Marriott International, Renaissance Hotels emphasizes an inclusive work environment that values diversity, encourages growth, and promotes a culture where every associate can thrive and grow professionally and personally. The company is committed to providing equal opportunities to all employees and actively fosters a workplace free from discrimination, underscoring the value it places on integrity and respect in all aspects of employment.
The role of Guest Service Expert at Renaissance Hotels is vital in creating these memorable experiences that go beyond simply serving food and drinks. This full-time, non-management position is tip-eligible, reflecting its customer-facing nature and the direct interaction with guests that is at the heart of the role. Guest Service Experts serve as the face of the hotel’s food and beverage offerings, ensuring that every interaction – from setting the table to managing the menu and communicating effectively between guests and kitchen staff – is seamless and contributes to an exceptional dining experience. The role requires individuals who are proactive, personable, and able to handle the physical demands of the job, which involves standing, sitting, and walking for extended periods, as well as lifting and moving objects up to 50 pounds with assistance. The Guest Service Expert is expected to uphold high standards of professionalism in appearance, behavior, and communication while maintaining a safe and clean work environment. This role is essential not just in service delivery but in embodying the welcoming and adventurous spirit of Renaissance Hotels, making each guest’s visit unique and enjoyable. Candidates with less than one year of related experience and a high school diploma or G.E.D. equivalent are encouraged to apply, as the position provides an excellent opportunity to grow within a globally recognized hospitality brand that values teamwork, cultural diversity, and career advancement.
The role of Guest Service Expert at Renaissance Hotels is vital in creating these memorable experiences that go beyond simply serving food and drinks. This full-time, non-management position is tip-eligible, reflecting its customer-facing nature and the direct interaction with guests that is at the heart of the role. Guest Service Experts serve as the face of the hotel’s food and beverage offerings, ensuring that every interaction – from setting the table to managing the menu and communicating effectively between guests and kitchen staff – is seamless and contributes to an exceptional dining experience. The role requires individuals who are proactive, personable, and able to handle the physical demands of the job, which involves standing, sitting, and walking for extended periods, as well as lifting and moving objects up to 50 pounds with assistance. The Guest Service Expert is expected to uphold high standards of professionalism in appearance, behavior, and communication while maintaining a safe and clean work environment. This role is essential not just in service delivery but in embodying the welcoming and adventurous spirit of Renaissance Hotels, making each guest’s visit unique and enjoyable. Candidates with less than one year of related experience and a high school diploma or G.E.D. equivalent are encouraged to apply, as the position provides an excellent opportunity to grow within a globally recognized hospitality brand that values teamwork, cultural diversity, and career advancement.
Job Requirements
- high school diploma or G.E.D. equivalent
- less than 1 year related work experience
- ability to stand, sit or walk for extended periods
- ability to lift and carry up to 25 pounds without assistance and up to 50 pounds with assistance
- ability to work flexible hours
- comply with company policies and procedures
- maintain professional appearance and communication
Job Qualifications
- high school diploma or G.E.D. equivalent
- less than 1 year related work experience
- no supervisory experience required
- strong communication skills
- ability to work in a fast-paced environment
- customer service orientation
Job Duties
- set tables and prepare dining areas for guests
- communicate effectively with kitchen and bar staff
- interact with guests to deliver exceptional service
- clean and maintain work areas and supplies
- manage menus and verify food and beverage information
- assist with guest transactions
- adhere to safety and hygiene standards
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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