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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $14.00 - $16.00
Work Schedule
Flexible
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Pet insurance
Job Description
Chateau Elan Winery & Resort located in the scenic north Georgia foothills offers a unique blend of natural beauty and outstanding hospitality. Established with the planting of vineyards in 1981, Chateau Elan has since expanded to a sprawling 3,500-acre destination that brings together conference facilities and leisure activities. This luxury resort is not only renowned for its picturesque vineyards and excellent wines but also for its comprehensive services aimed at providing guests with an exceptional experience. The resort prides itself on maintaining a high standard of service, which is possible because of its dedicated and enthusiastic team of associates. The... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service or retail experience preferred
- Ability to work flexible hours including weekends and holidays
- Must be able to work in a fast-paced environment
- Ability to stand for extended periods
- Strong communication skills
- Must demonstrate reliability and punctuality
- Ability to handle cash transactions accurately
Job Qualifications
- Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes as relating to pricing
- Ability to operate a keyboard and Point of Sale procedures
- Ability to effectively deal with and resolve conflict situations, such as inaccurate check total
- Ability to sit and/or stand and work continually in confined spaces with or without reasonable accommodation
- Effective verbal and written communication skills
- Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc
Job Duties
- Greet customers immediately with a friendly and sincere welcome
- Use a positive and clear speaking voice, listen to and understand requests
- Prepare customers' orders as requested accurately and efficiently
- Ring guest check correctly
- close the check to the proper method of payment (i.e., cash, credit card or house charge)
- Ensure guest satisfaction
- in the event of dissatisfaction, tactfully negotiate resolution
- Maintain the highest level of standards for all product preparation
- Clean or sanitize work areas, utensils, equipment, service stations or seating areas
- Comply with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management
- Balance house bank at the end of the shift
- Retrieve and return bank from vault to workstation and back to ensure accountability
- Comply with attendance rules and be available to work on a regular basis
- Perform any other job-related duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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