Barista/Retail

Athens, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $14.00 - $16.00

Work Schedule

Flexible

Day Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Pet insurance

Job Description

Chateau Elan Winery & Resort located in the scenic north Georgia foothills offers a unique blend of natural beauty and outstanding hospitality. Established with the planting of vineyards in 1981, Chateau Elan has since expanded to a sprawling 3,500-acre destination that brings together conference facilities and leisure activities. This luxury resort is not only renowned for its picturesque vineyards and excellent wines but also for its comprehensive services aimed at providing guests with an exceptional experience. The resort prides itself on maintaining a high standard of service, which is possible because of its dedicated and enthusiastic team of associates. The culture at Chateau Elan emphasizes personality, energy, enthusiasm, and commitment, offering ongoing training and career growth opportunities for all employees. This commitment to its associates translates directly into excellent guest service, creating a welcoming and memorable environment.

The role being offered is centered around delivering superior customer service in a busy outlet within the resort setting. The successful candidate will be responsible for ensuring a clean and attractive environment while engaging with guests warmly from their initial interaction. The position requires handling customer orders accurately, processing payments, and maintaining the highest standards of product preparation and cleanliness. This role is critical in representing the hospitality standard Chateau Elan is known for and offers the chance to work in a dynamic and supportive environment. Essential perks include discounted hotel stays, spa services, golf, food and beverage, retail options, and access to YouDecide® discount programs that extend to various consumer goods and services. Chateau Elan also fosters inclusion and diversity and values military experience, encouraging all interested candidates to apply even if they do not meet every listed requirement. Compensation includes eligibility for tips and service charges, further enhancing the overall remuneration. This opportunity is ideal for individuals who are enthusiastic about hospitality, thrive in customer-centric environments, and seek a rewarding career in one of Georgia’s finest resorts.

Job Requirements

High school diploma or equivalent
Previous customer service or retail experience preferred
Ability to work flexible hours including weekends and holidays
Must be able to work in a fast-paced environment
Ability to stand for extended periods
Strong communication skills
Must demonstrate reliability and punctuality
Ability to handle cash transactions accurately

Job Qualifications

Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes as relating to pricing
Ability to operate a keyboard and Point of Sale procedures
Ability to effectively deal with and resolve conflict situations, such as inaccurate check total
Ability to sit and/or stand and work continually in confined spaces with or without reasonable accommodation
Effective verbal and written communication skills
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc

Job Duties

Greet customers immediately with a friendly and sincere welcome
Use a positive and clear speaking voice, listen to and understand requests
Prepare customers' orders as requested accurately and efficiently
Ring guest check correctly
close the check to the proper method of payment (i.e., cash, credit card or house charge)
Ensure guest satisfaction
in the event of dissatisfaction, tactfully negotiate resolution
Maintain the highest level of standards for all product preparation
Clean or sanitize work areas, utensils, equipment, service stations or seating areas
Comply with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management
Balance house bank at the end of the shift
Retrieve and return bank from vault to workstation and back to ensure accountability
Comply with attendance rules and be available to work on a regular basis
Perform any other job-related duties as assigned