Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $14.50 - $16.50
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program

Job Description

Lowes Foods is a well-established supermarket chain known for its commitment to providing high-quality products and exceptional customer service to its communities. As a company, Lowes Foods focuses on delivering fresh, locally sourced food items and maintaining a clean and welcoming shopping environment for all customers. With a strong presence in the southeastern United States, Lowes Foods prides itself on not only its product offerings but also on fostering a friendly and engaging atmosphere both for shoppers and team members alike.

The Service Supervisor role at Lowes Foods is a full-time position that plays a pivotal role in maintaining operational excellence and upholding the company’s high standards for guest service, store presentation, and merchandising programs. This role requires a dedicated individual who can oversee daily department operations by ensuring quality service and product availability. The successful candidate will be instrumental in providing prompt and friendly service to guests, managing and training staff, and ensuring that the merchandising and operational guidelines are followed meticulously.

In this role, the Service Supervisor will be responsible for delivering excellent guest experiences by demonstrating product knowledge and engaging customers through brewing and roasting equipment demonstrations and product samples. Moreover, managing budgeted sales and profit, handling inventory levels, and maintaining cleanliness and safety standards within the department are key aspects of this role. The supervisor will also oversee labor budgets, scheduling, and performance feedback, which are essential to maintaining the operational efficiency of the department.

The position demands someone with a proactive attitude, strong leadership skills, and the ability to multitask in a fast-paced retail environment. Those who excel in this role will have a friendly and engaging personality, excellent communication skills, and a passion for guest service. The ability to train and develop team members is critical, as is the capability to maintain store standards through attentive monitoring and consistent performance of assigned duties. This role offers an excellent opportunity for individuals looking to grow their career in retail management within a company that values quality, community, and customer satisfaction.

Job Requirements

  • High school diploma or equivalent
  • Previous experience in retail or customer service preferred
  • Ability to work full time
  • Ability to lift 25 lbs consistently and 50 lbs occasionally
  • Strong communication skills
  • Ability to supervise and train staff
  • Willingness to learn and perform multiple tasks
  • Ability to maintain cleanliness and safety standards
  • Ability to stand for extended periods

Job Qualifications

  • Friendly, engaging and outgoing personality
  • Ability to work well with guests and coworkers
  • Ability to lift 25 lbs consistently and 50 lbs occasionally
  • Ability to read and understand information and direction
  • Ability to supervise, train and develop people
  • Demonstrated ability and willingness to learn multiple tasks and technical requirements
  • Possess effective communication, guest service and selling skills
  • Ability to bend, kneel and stand for extended periods
  • Ability to communicate effectively with store management and merchandisers

Job Duties

  • Ensure guests receive friendly, engaging service from our staff by providing guest demonstrations and samples using brewing and roasting equipment
  • Achieve budgeted sales and profit
  • Maintain daily, weekly and period financial reports
  • Operate the department according to merchandising and operational guidelines including proper inventory level of product and supplies
  • Provide guidance, orientation, training and performance feedback to hosts
  • Perform product preparation, receiving, stocking, rotating and guest service
  • Perform cleaning, sanitation and maintain safety standards
  • Maintain department's labor budget and scheduling standards
  • Ensure PA announcements are performed on schedule
  • Perform all other duties as assigned by management

Job Criteria

Experience

Mid Level (3-7 years)


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