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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $14.25 - $16.25
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Vacation Time
sick leave
Holiday pay
401(k) Plan
Job Description
The Sheraton Orlando Lake Buena Vista Resort is a distinguished hotel property that forms part of a larger complex consisting of four Marriott properties located in the Lake Buena Vista area. Known for its prime location nestled between Walt Disney World and Universal Studios, the Sheraton offers guests an unparalleled experience right in the heart of Orlando's most iconic attractions. Owned and operated by HEI Hotels and Resorts, a company renowned for prioritizing the welfare and growth of its associates, the Sheraton is more than just a place of hospitality. HEI Hotels and Resorts understands the critical importance of its... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Ability to operate cash register and Point of Sale system
- Strong interpersonal skills and ability to communicate effectively
- Ability to stand or sit for extended periods
- Basic math competency
- Ability to maintain cleanliness and sanitation standards
- Compliance with company attendance and punctuality policies
Job Qualifications
- Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes as relating to pricing
- Ability to operate a keyboard and Point of Sale procedures
- Ability to effectively deal with and resolve conflict situations, such as inaccurate check total
- Ability to sit and/or stand and work continually in confined spaces with or without reasonable accommodation
- Effective verbal and written communication skills
- Ability to adapt communication style to suit different audiences such as supervisors, coworkers, and the public
Job Duties
- Greet customers immediately with a friendly and sincere welcome
- Use a positive and clear speaking voice, listen to, and understand requests
- Prepare customers' orders as requested accurately and efficiently
- Ring guest check correctly and close the check to the proper method of payment
- Ensure guest satisfaction and tactfully negotiate resolution in case of dissatisfaction
- Maintain the highest level of standards for all product preparation
- Clean or sanitize work areas, utensils, equipment, service stations or seating areas
- Comply with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management
- Balance house bank at the end of the shift
- Comply with attendance rules and be available to work on a regular basis
- Perform any other job-related duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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