Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Job Description
HMSHost is a leading provider of food and beverage services for airports and other travel venues, known for its commitment to delivering high-quality dining experiences and exceptional customer service. The company partners with renowned brands to offer diverse culinary options, ensuring travelers enjoy convenient and delicious meals while on the go. Among the brands operated by HMSHost is Starbucks, a globally recognized coffeehouse chain that serves premium coffee drinks, teas, snacks, and more. Starbucks establishments under HMSHost’s management aim to provide guests with a welcoming environment and consistent, high-quality product offerings that meet the standards of both the brand and the traveling public.
The Barista role at Starbucks within HMSHost is a critical position responsible for customer engagement, order fulfillment, and sales transaction accuracy. This non-exempt role reports to the Store Manager and involves preparing Starbucks beverages and food items according to prescribed standards while maintaining an inviting and clean store environment. Baristas are the face of Starbucks to customers, providing knowledgeable assistance about coffee products and brewing methods, and offering an exceptional service experience that encourages repeat visitation and brand loyalty. Beyond beverage preparation, the role includes the operation of cash registers, ensuring proper handling of cash and card payments, and adherence to all HMSHost customer service and cash handling policies.
In addition to directly servicing customers, Baristas support the overall store operation by maintaining cleanliness in food preparation areas, customer seating, and stock areas. They monitor inventory levels and assist with stocking duties as required. The position demands a balance of customer interaction skills, product knowledge, and operational efficiency, often requiring teamwork and composure under the pressures of high-volume periods or unusual events. Effective communication and a friendly, enthusiastic demeanor are essential for interacting with both customers and coworkers, ensuring a positive atmosphere and smooth store operation.
This role offers an opportunity to gain valuable experience in the food service and retail industry, enhance customer service skills, and become well-versed in Starbucks’ product offerings and preparation techniques. Candidates who enjoy working in a fast-paced environment, interacting with diverse customers, and contributing to a team-oriented workplace will find the Barista position rewarding. HMSHost provides a structured environment that supports development and upholds rigorous safety, security, and operational policies to protect team members and guests alike. Overall, the Barista position at Starbucks represents a foundational role for individuals aiming to build a career in hospitality, food and beverage service, or retail management.
The Barista role at Starbucks within HMSHost is a critical position responsible for customer engagement, order fulfillment, and sales transaction accuracy. This non-exempt role reports to the Store Manager and involves preparing Starbucks beverages and food items according to prescribed standards while maintaining an inviting and clean store environment. Baristas are the face of Starbucks to customers, providing knowledgeable assistance about coffee products and brewing methods, and offering an exceptional service experience that encourages repeat visitation and brand loyalty. Beyond beverage preparation, the role includes the operation of cash registers, ensuring proper handling of cash and card payments, and adherence to all HMSHost customer service and cash handling policies.
In addition to directly servicing customers, Baristas support the overall store operation by maintaining cleanliness in food preparation areas, customer seating, and stock areas. They monitor inventory levels and assist with stocking duties as required. The position demands a balance of customer interaction skills, product knowledge, and operational efficiency, often requiring teamwork and composure under the pressures of high-volume periods or unusual events. Effective communication and a friendly, enthusiastic demeanor are essential for interacting with both customers and coworkers, ensuring a positive atmosphere and smooth store operation.
This role offers an opportunity to gain valuable experience in the food service and retail industry, enhance customer service skills, and become well-versed in Starbucks’ product offerings and preparation techniques. Candidates who enjoy working in a fast-paced environment, interacting with diverse customers, and contributing to a team-oriented workplace will find the Barista position rewarding. HMSHost provides a structured environment that supports development and upholds rigorous safety, security, and operational policies to protect team members and guests alike. Overall, the Barista position at Starbucks represents a foundational role for individuals aiming to build a career in hospitality, food and beverage service, or retail management.
Job Requirements
- Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
- requires the ability to bend, twist, and stand to perform normal job functions
- requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers
- requires the ability to learn and maintain knowledge of Starbucks products and procedures
- some cash handling and customer service experience preferred
Job Qualifications
- Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
- requires the ability to speak, read and comprehend instructions, short correspondence and policy documents
- requires the ability to learn and maintain knowledge of Starbucks products and procedures
- some cash handling and customer service experience preferred
Job Duties
- Greets customers and takes food order
- provides information about products and looks for opportunity to up-sell products
- prepares all drink orders to Starbucks and HMSHost standards
- operates a cash register and receives payment from customers in cash or credit card, accurately counts and provides change to customers as required
- follows all HMSHost customer service and cash handling policies and procedures
- educates and informs customers about the differences among coffee beans, coffee preparation and home brewing methods
- cleans and stocks customer area
- follows HMSHost and Starbucks operational policies and procedures, including those for safety and security
- maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
Job Criteria
Experience
No experience required
Job Location
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