Job Overview

diamond

Benefits

free meal during shift
room discounts
discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
Free parking
Two for one movie theater coupons
Career growth opportunities
Early wage access
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Company-paid Life Insurance
Employee assistance program
401k with employer match

Job Description

Marcus Hotels & Resorts, a division of The Marcus Corporation, boasts a rich 60-year history of operational and service excellence in the hospitality industry. Known as "People Pleasing People," Marcus Hotels & Resorts is dedicated to providing extraordinary experiences to both guests and associates. With a vibrant portfolio of 15 unique hotels and resorts across the United States, each property stands out for its distinctive character and style, reflecting a commitment to quality and guest satisfaction.

The Omaha Marriott Downtown at the Capital District is a premier hotel located in the bustling heart of downtown Omaha. This upscale hotel features 333 modern rooms and over 15,000 square feet of event space, making it a cornerstone of Omaha's vibrant Capitol District. Its proximity to key city landmarks such as the CHI Health Center and Charles Schwab Field, home of the NCAA College World Series, positions it as a hub of energy, style, and opportunity. Recognized among the city's top hotels, the Omaha Marriott Downtown prides itself on world-class hospitality, sleek design, and exceptional service.

This is an excellent employment opportunity for those passionate about hospitality and looking to grow their career in a dynamic, fast-paced environment. The hotel fosters a supportive culture, encouraging team members to provide exceptional guest experiences every day. Employees enjoy a variety of benefits, including the opportunity for career growth and internal mobility within the Marcus Hotels & Resorts network.

We are currently seeking a dedicated Barista to join our dynamic team at the Omaha Marriott Downtown. The Barista plays a crucial role in shaping the guests' mornings by preparing Starbucks quality beverages, delivering warm and attentive service, and creating a welcoming atmosphere that sets the tone for the day. This role demands attention to detail, a commitment to consistently high standards, and the ability to engage with guests tactfully to ensure satisfaction.

The Barista manages the beverage station's cleanliness and merchandising, follows inventory protocols for stocking and rotation of products, and adheres to accounting procedures concerning cash handling and house bank management. Key responsibilities also include balancing the house bank at shift end and performing general cleaning tasks to maintain health and safety standards. The position requires the ability to work a varied schedule including days, evenings, weekends, and holidays, with a capacity to operate effectively under pressure.

Ideal candidates will have previous experience in hospitality, barista roles, cashiering, or customer service, along with basic mathematical skills to handle cash transactions accurately. Effective conflict resolution skills and proficiency in English for clear communication of menu items and promotions are essential. The use of Point of Sale systems and keyboard operation is required to fulfill cashier functions. This role offers an attractive benefits package, including free meals during shifts, room discounts at Marcus and Marriott-branded properties, and other perks designed to enhance work-life balance and career growth.

Join the Omaha Marriott Downtown team and become part of an exciting environment where your skills will be valued, and your career ambitions can flourish in the hospitality sector.

Job Requirements

  • Must be able to work a varied schedule including days, evenings, weekends, holidays
  • Must be able to work under pressure
  • Must have basic mathematical skills necessary to operate a cash register, make change, count total bank, prepare cash drops, and total other charges
  • Must be able to read and speak English sufficient to understand menus and special promotions and communicate with guests
  • Must be able to effectively resolve conflict situations such as inaccurate check totals

Job Qualifications

  • Previous hospitality experience preferred
  • Previous barista experience preferred
  • Previous cashiering or customer service experience preferred
  • Ability to learn all menu items and up-selling techniques
  • Basic mathematical skills
  • Ability to resolve conflict situations
  • Ability to read and speak English
  • Ability to operate keyboard and Point of Sale procedures

Job Duties

  • Provide quality beverages consistently for all customers, preparing Starbucks beverages to standard
  • Maintain condition and cleanliness of work area
  • Follow standards for merchandising, stocking, rotating, and storing all products
  • Ascertain guest satisfaction
  • in the event of dissatisfaction, tactfully negotiate an accommodation
  • Comply with accounting guidelines regarding receipt of payments, cash drawer and house bank management
  • Balance house bank at the end of the shift
  • Perform any general cleaning tasks using standard outlet cleaning products as assigned by supervisor to adhere to health standards

Job Criteria

Experience

No experience required


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