Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $20.51
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development programs
employee recognition initiatives
Job Description
JW Marriott San Antonio Hill Country Resort is part of the luxury portfolio of Marriott International, renowned globally for excellence in hospitality. Situated in San Antonio, Texas, this resort offers an inspiring environment combining luxury and natural beauty, catering to guests who seek exceptional experiences whether for leisure or business. JW Marriott believes in putting employees first, fostering an inclusive culture where confidence, innovation, and genuine hospitality thrive among its team. This translates into a workplace where hospitality professionals can grow, learn, and flourish while making a meaningful impact on guests' lives around the world.
This full-time, non-management role as a Guest Service Expert at JW Marriott San Antonio Hill Country Resort is crafted for individuals passionate about creating memorable guest experiences beyond serving food and beverages. The position involves proactive interaction with guests, ensuring that every service element enhances their stay. Responsibilities extend from setting tables, communicating with the kitchen, serving guests, to maintaining cleanliness in working and storage areas. The role demands proactive engagement to transform transactions into enduring guest memories.
Working as a Guest Service Expert requires resilience and attentiveness; the work environment involves physical movement such as standing, walking on potentially uneven or slippery surfaces, bending, stretching, and lifting objects up to 50 pounds independently. Attention to detail extends to understanding the menu thoroughly and following company policies, safety standards, and maintaining a professional appearance and communication style at all times.
JW Marriott's commitment to equity and diversity fosters a welcoming environment for all employees regardless of background or abilities. The resort encourages applicants with various experiences and promotes personal and professional development through comprehensive training, recognition, and support. The company culture emphasizes a holistic approach to employee well-being, underscoring the principle that happy employees lead to happy guests.
Joining JW Marriott means becoming part of a prestigious brand synonymous with luxury hospitality worldwide. Working here offers a unique opportunity to be part of a global community that values camaraderie, teamwork, and excellence while nurturing your passion for hospitality. Employees experience the JW Treatment, a distinctive approach to employee care that serves as the foundation for delivering exceptional guest experiences. This role represents a chance not only to contribute to a stellar guest experience but also to embark on a rewarding career journey in the luxury hospitality sector.
The hourly wage for this position is $20.51, reflecting the value of quality service and dedication expected from the Guest Service Expert. This position is based on-site in San Antonio and is essential to maintaining the high standards Marriott Hotels are celebrated for worldwide. Whether you aspire to grow within Marriott International or seek a fulfilling role in hospitality, this opportunity at JW Marriott San Antonio Hill Country Resort promises a platform to bring out your best work, fulfill your purpose, and become your best self.
This full-time, non-management role as a Guest Service Expert at JW Marriott San Antonio Hill Country Resort is crafted for individuals passionate about creating memorable guest experiences beyond serving food and beverages. The position involves proactive interaction with guests, ensuring that every service element enhances their stay. Responsibilities extend from setting tables, communicating with the kitchen, serving guests, to maintaining cleanliness in working and storage areas. The role demands proactive engagement to transform transactions into enduring guest memories.
Working as a Guest Service Expert requires resilience and attentiveness; the work environment involves physical movement such as standing, walking on potentially uneven or slippery surfaces, bending, stretching, and lifting objects up to 50 pounds independently. Attention to detail extends to understanding the menu thoroughly and following company policies, safety standards, and maintaining a professional appearance and communication style at all times.
JW Marriott's commitment to equity and diversity fosters a welcoming environment for all employees regardless of background or abilities. The resort encourages applicants with various experiences and promotes personal and professional development through comprehensive training, recognition, and support. The company culture emphasizes a holistic approach to employee well-being, underscoring the principle that happy employees lead to happy guests.
Joining JW Marriott means becoming part of a prestigious brand synonymous with luxury hospitality worldwide. Working here offers a unique opportunity to be part of a global community that values camaraderie, teamwork, and excellence while nurturing your passion for hospitality. Employees experience the JW Treatment, a distinctive approach to employee care that serves as the foundation for delivering exceptional guest experiences. This role represents a chance not only to contribute to a stellar guest experience but also to embark on a rewarding career journey in the luxury hospitality sector.
The hourly wage for this position is $20.51, reflecting the value of quality service and dedication expected from the Guest Service Expert. This position is based on-site in San Antonio and is essential to maintaining the high standards Marriott Hotels are celebrated for worldwide. Whether you aspire to grow within Marriott International or seek a fulfilling role in hospitality, this opportunity at JW Marriott San Antonio Hill Country Resort promises a platform to bring out your best work, fulfill your purpose, and become your best self.
Job Requirements
- high school diploma or equivalent
- less than 1 year of related work experience
- no supervisory experience required
- ability to perform physical activities such as walking and lifting up to 50 pounds
- willingness to work on-site in San Antonio
- commitment to maintain professional appearance and communication
- ability to follow company safety guidelines
Job Qualifications
- high school diploma or equivalent
- less than 1 year of related work experience
- no supervisory experience required
- ability to perform physical tasks such as lifting and standing
- strong communication skills
- commitment to guest satisfaction
Job Duties
- set tables for guests
- communicate effectively with kitchen staff
- interact and serve guests attentively
- clean work and storage areas
- follow safety and company policies
- maintain professional appearance and communication
- read and verify menu information
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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