Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $13.75 - $15.75
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
employee recognition programs

Job Description

Marriott International is a globally renowned hospitality leader known for its exceptional service and commitment to creating memorable experiences for guests across its diverse portfolio of hotels and resorts. Among its prestigious brands, JW Marriott represents the luxury segment, offering more than 100 exquisite properties in gateway cities and distinctive resort locations worldwide. JW Marriott prides itself on fostering a work environment that prioritizes associate well-being, innovation, and inclusivity, promoting a culture where employees can bring their authentic selves to work and grow both personally and professionally. The company is deeply committed to equal opportunity employment, celebrating diverse backgrounds, and ensuring non-discrimination on any legally protected basis. JW Marriott's associates embody confidence, innovation, genuineness, and intuition while upholding the legacy of the brand's founder, J. Willard Marriott, delivering the renowned "JW Treatment" focused on holistic associate and guest experiences.

The Guest Service Expert at JW Marriott exemplifies the essence of hospitality by going beyond merely serving food and drinks to curating a comprehensive and memorable guest experience. This full-time position involves a dynamic range of responsibilities, including setting tables, communicating effectively with the kitchen team, engaging warmly with guests, serving meals, and maintaining cleanliness and safety in work areas. The role demands a proactive and hands-on approach, requiring individuals to stand, sit, or walk for extended periods and navigate various physical tasks like lifting, carrying, and moving objects up to 50 pounds with assistance. Additionally, Guest Service Experts must adhere strictly to company policies and maintain professional appearance and communication standards to ensure consistency and quality in service delivery. This role is ideal for those who thrive in active, fast-paced environments and are passionate about hospitality, eager to contribute to a team that values excellence, respect, and guest satisfaction. While prior related work experience is preferred but not mandatory, a high school diploma or GED equivalent is required, and no supervisory experience is necessary. This opportunity offers an engaging career path within a luxury hospitality setting, with access to training, development, and recognition programs designed to help associates reach their fullest potential and deliver outstanding service to every guest every time.

Job Requirements

  • high school diploma or GED equivalent
  • less than one year related work experience preferred
  • ability to stand, sit, or walk for extended periods
  • ability to move, lift, carry, push, and pull objects weighing up to 25 pounds without assistance and up to 50 pounds with assistance
  • ability to reach overhead and below knees including bending, twisting, pulling, and stooping
  • commitment to follow company policies and maintain professional appearance
  • willingness to perform hands-on work and physical tasks

Job Qualifications

  • high school diploma or GED equivalent
  • less than one year related work experience preferred
  • strong communication and interpersonal skills
  • ability to work in a fast-paced, dynamic environment
  • basic knowledge of food service and hospitality
  • ability to stand and move for extended periods
  • commitment to upholding quality standards and professionalism

Job Duties

  • set tables and prepare dining areas for service
  • communicate effectively with kitchen and other staff
  • greet and interact with guests warmly
  • serve food and beverages efficiently
  • maintain cleanliness and organization of work areas
  • adhere to company policies and safety standards
  • handle physical tasks including lifting and carrying objects within safety limits

Job Criteria

Experience

Entry Level (1-2 years)


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